Summary
Overview
Work History
Education
Timeline
Generic

Tacona Johnson

Chicago

Summary

Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments. Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written. Worked well in a team setting, providing support and guidance. Demonstrated respect, friendliness and willingness to help wherever needed. Assisted with day-to-day operations, working efficiently and productively with all team members. Passionate about learning and committed to continual improvement. Worked flexible hours across night, weekend, and holiday shifts. Managed time efficiently in order to complete all tasks within deadlines.

Overview

15
15
years of professional experience
2000
2000
years of post-secondary education

Work History

Customer Service Representative

ADA S Mckinley Cmnty Svcs/Illinois Tollway
Chicago
03.2017 - 10.2023
  • Assisted customers with inquiries regarding toll services and payment options.
  • Resolved customer complaints efficiently using established protocols and procedures.
  • Provided accurate information about toll rates and travel routes to users.
  • Handled inbound inquiries and provided tailored solutions to meet customer needs.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Processed payments, refunds and exchanges quickly and efficiently.
  • Collaborated with sales team to develop promotional strategies and enhance offerings.

Food Service Worker

Aramark
Chicago
01.2009 - 01.2017
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

Nursing -

John Marshall
Chicago

Timeline

Customer Service Representative

ADA S Mckinley Cmnty Svcs/Illinois Tollway
03.2017 - 10.2023

Food Service Worker

Aramark
01.2009 - 01.2017

Nursing -

John Marshall
Tacona Johnson