Summary
Work History
Education
Skills
Timeline
Generic

Tacona Johnson

Midlothian

Summary

Dedicated professional with extensive experience at USPS, excelling in parcel delivery and customer service. Proven ability to enhance mail delivery efficiency while adhering to postal regulations. Strong safety awareness and exceptional communication skills foster positive customer relationships. Committed to maintaining high standards in all aspects of service and operations.

Work History

Mail Carrier

USPS
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Handled mail and packages with care to prevent damage during delivery.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

Ada S McKinley

Illinois Tollway Customer Service Center
2017 - 2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Food Service Worker

Aramark
2009 - 2017
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

Nursing

John Marshall
Chicago, IL
06.1999

Skills

  • Safety awareness
  • Parcel delivery
  • Weather tolerance
  • Vehicle loading
  • Postal regulations
  • Package handling

Timeline

Mail Carrier

USPS

Ada S McKinley

Illinois Tollway Customer Service Center
2017 - 2023

Food Service Worker

Aramark
2009 - 2017

Nursing

John Marshall
Tacona Johnson