Proven multitasker and reliable team player, I excelled at Dovenmuehle Mortgage Inc. by reducing complaint recurrence through meticulous analysis, demonstrating exceptional document preparation and customer service skills. My collaborative efforts and trustworthiness have consistently enhanced client satisfaction and operational efficiency, achieving significant achievements in high-pressure environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills, I'm poised to contribute to team success and achieve positive results. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Nanny
Madeline Nath
06.2022 - 08.2024
Assisted with light housekeeping duties as well as running errands.
Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
Supported children in play activities, meals, and snacks, hygiene and socialization.
Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Promoted intellectual development through reading, storytelling, and engaging educational activities.
Transported children to and from activities using personal or family vehicle.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Escalation Resolution Specialist
DOVENMUEHLE
12.2020 - 06.2022
Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
Prepared written opinions or decisions regarding cases.
Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
Achieved significant reduction in repeat complaints, thorough analysis and addressing root causes.
Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Participated actively in ongoing professional development opportunities to stay current on industry best practices and enhance personal skillset.
Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high complaint volume or complex caseloads.
Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
Keyholder
Torrid
09.2019 - 04.2021
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Increased store sales by creating visually appealing merchandise displays and product placements.
Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Trained and supervised new employees to apply best practices in customer service and store operations.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Preschool Teacher
KinderCare Learning Centers
08.2016 - 12.2020
Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Facilitated connection with nature through regular educational outdoor excursions, enhancing environmental awareness.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Boosted children's social development by promoting positive interactions among peers through group activities and collaborative projects.
Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
Nanny
Raquel Manriquez
06.2009 - 06.2016
Assisted with light housekeeping duties as well as running errands.
Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
Transported children to and from school, medical appointments and extra-curricular activities.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Behavioral Aide
White Tanks Learning Center
10.2014 - 05.2016
Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
Collaborated with multidisciplinary teams to develop comprehensive treatment plans for students with behavioral challenges.
Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students.
Supported the development of self-advocacy skills in students by providing guidance on expressing needs appropriately.
Promoted inclusion within the school community by fostering positive relationships between students with behavioral challenges and their peers.
Enhanced communication with parents through detailed progress reports and regular meetings, resulting in increased parental involvement.
Assisted in developing transition plans for students moving between grade levels or schools, ensuring continuity of support services.
Mentor ed new Behavioral Aides on best practices for supporting at-risk youth within educational settings.
Coordinated with outside agencies and resources to provide additional support services tailored to individual student needs.
Special Education Paraprofessional
L. Thomas Heck Middle School
10.2012 - 05.2014
Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Collaborated with teacher to create customized classroom environment integral to students' needs.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
Oversaw class of students in absence of instructor.
Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student's growth and progress.
Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefited all students involved.
Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.