Tabbitha Gathman
Oak Park
Summary
Proven in high-volume environments, I excel in multitasking and relationship building, notably at Coopers Hawk. My engaging personality and craft cocktail expertise have significantly boosted customer satisfaction and loyalty. Achievements include streamlining operations and enhancing the guest experience, showcasing my ability to solve complex problems and drive sales.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Coopers Hawk
11.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
La Piazza Italian Restaurant
09.2014 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
D.C.G. Inc.
09.2013 - 07.2014
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Managed inventory of dining supplies to prevent shortages during service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Certified Sommelier - Sommelier
Court of Master Sommelier
Chicago, IL02-2022
No Degree - Accounting And Finance
DeVry University
Oklahoma City, OK06-2011
Dental Assistant Program - Dental Assistant
Platt College
Oklahoma City, OK06-2006
High School Diploma -
Liberty Eylue High School
Texas05-2005
Skills
- Strong multitasking
- Highly reliable
- Engaging personality
- Salesmanship
- Craft cocktail preparation
- Anticipating guest needs
- Relationship building
- Complex Problem-solving
Accomplishments
- Won "Grand Cru" Award for Wine Club Sales.
- Generated $35,000.00 in additional revenue in 2024.
Certification
- ServSafe Alcohol - National Restaurant Association.
- ServSafe Food Handler's Certification
Timeline
Bartender
Coopers Hawk
11.2017 - Current
Server
La Piazza Italian Restaurant
09.2014 - 07.2017
Server
D.C.G. Inc.
09.2013 - 07.2014
Certified Sommelier - Sommelier
Court of Master Sommelier
No Degree - Accounting And Finance
DeVry University
Dental Assistant Program - Dental Assistant
Platt College
High School Diploma -
Liberty Eylue High School
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