Syrette Green
Chicago
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
City Mail Carrier
USPS
10.2013 - Current
- Improved mail delivery efficiency by optimizing route planning and time management techniques.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Facilitated seamless communication between postal service departments for efficient mail sorting and processing
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Utilized USPS-provided technology devices for tracking deliveries and updating route information, maintaining accurate records of all transactions and actions taken during daily work activities.
Cashier/Customer Care Representative
Root Brothers Manufacturing & Supply
02.2009 - 09.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier Floor Supervisor
Walmart
06.2004 - 09.2007
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Reduced wait times for customers through effective management of cashier team.
- Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
- Increased employee retention by providing ongoing training and support to cashier staff.
- Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
- Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
Education
General Studies
City Colleges of Chicago-Harry S Truman College
Chicago, ILSkills
- Analytical Thinking
- Customer Service
- Team Leadership
- Communication Proficiency
- Managing Multiple Tasks
- Mail-Sorting and Delivery Sequence
- Problem- Solving skills
Timeline
City Mail Carrier
USPS
10.2013 - Current
Cashier/Customer Care Representative
Root Brothers Manufacturing & Supply
02.2009 - 09.2013
Cashier Floor Supervisor
Walmart
06.2004 - 09.2007
General Studies
City Colleges of Chicago-Harry S Truman College
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