Syrena Alvarez
Chicago
Summary
Dynamic and adaptable professional with a proven track record at Hyatt Regency O’Hare Chicago, excelling in event coordination and customer service. Skilled in creating efficient, client-focused solutions and fostering strong relationships to encourage repeat business. Demonstrates exceptional communication and organizational abilities, ensuring guest satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Event Concierge/Coordinator
Hyatt Regency O’Hare Chicago
03.2022 - Current
- Service groups prior to their arrival with duties such as inputting their rooming list, detailing GDRs and providing them with information based on hotel meeting space and sleeping rooms
- Ensure that there is a strong relationship with clients to encourage repeat business
- Assuring that meeting space is set properly and making needed adjustments to the clients liking
- Engage in Pre-con meetings with clients and getting them in touch with leaders from operations so they become familiar with staff and will always have someone to go to to have their needs met
- Create efficient diagrams that allow for a steady flow of group sessions and breakouts
Supervisor/Swim Associate
Big Blue Swim School
05.2019 - 05.2021
- Use a specific teaching curriculum to teach students to swim and enhance their personal growth and confidence in the water
- Give thorough feedback to families on their child’s progress
- Communicate thoroughly and effectively with families to provide the best customer service possible
- Assist managers with correcting performance of swim associates
- Promote swim lesson sales to new clientele which includes giving a tour of the facility, clearly explaining our policies, and ensuring that the client has a full knowledge of what our company has to offer
Seasonal Recreational Leader
Chicago Park District
06.2017 - 08.2017
- Company Overview: Brands Park
- In charge of monitoring a group of children while maintaining a safe and positive environment
- Created daily activity plans for the children
- Help set up event days for our families
- Brands Park
Education
High School -
Amundsen High School
01.2019
College -
Wilbur Wright College
01.2019
Skills
- Team player
- Problem solver
- Willingness to learn
- Communication
- Assistance
- Goal achievement
- Work ethic
- Multitasking and organization
- Attention to detail
- Polite telephone etiquette
- Hospitality
- Customer service
- Guest accommodations
- Highly adaptable
Languages
- English
- Spanish
Accomplishments
- Recipient of the 2024 Q3 First Class Award
Timeline
Event Concierge/Coordinator
Hyatt Regency O’Hare Chicago
03.2022 - Current
Supervisor/Swim Associate
Big Blue Swim School
05.2019 - 05.2021
Seasonal Recreational Leader
Chicago Park District
06.2017 - 08.2017
High School -
Amundsen High School
College -
Wilbur Wright College
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