Summary
Overview
Work History
Education
Skills
Timeline
Generic

Symonne Fitzsimons

Oak Lawn

Summary

Looking for a clerical role where I can apply my professional skills in an office environment and
continue to use my overall organizational skills through attentive and consistent communication

Overview

27
27
years of professional experience

Work History

Health Information Management

Skyline Orthopedics
12.2020 - Current
  • Maintained high-quality standards in medical recordkeeping, facilitating smooth operations within the facility''s Health Information Management department.
  • Complete and supply information for incoming disability/FMLA forms
  • Safeguarded patient privacy rights by consistently following HIPAA regulations in all tasks involving personal health information management or data exchange between parties involved in their care process.

Patient Advocate

AOSC
08.2018 - 07.2019
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Educated patients on available resources and community programs, increasing their access to needed services.
  • Entered details into computer systems and managed database of information.

Patient Service Representative

Advocate Medical Group
04.2013 - 08.2018
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Office Manager

Cahill Building
10.2007 - 12.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Debit Card Service Representative Supervisor

ABN AMRO Bank
03.1999 - 06.2002
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

ATM Reconciliation Supervisor

ABN AMRO Bank
04.1998 - 03.1999
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Supervise a group of 6 employees
  • Reconciled all bank owned ATM's and investigated any discrepancies

Education

High School Diploma -

Mother McAuley
Chicago

Associate of Arts -

Moraine Valley Community College
Palos Hills, IL

Skills

    Customer Service

    Interpersonal

    Decision Making

    Certified Nursing Assistant

    Microsoft Word/Excel

    Administrative

    Problem Solving

    Epic

Timeline

Health Information Management

Skyline Orthopedics
12.2020 - Current

Patient Advocate

AOSC
08.2018 - 07.2019

Patient Service Representative

Advocate Medical Group
04.2013 - 08.2018

Office Manager

Cahill Building
10.2007 - 12.2009

Debit Card Service Representative Supervisor

ABN AMRO Bank
03.1999 - 06.2002

ATM Reconciliation Supervisor

ABN AMRO Bank
04.1998 - 03.1999

High School Diploma -

Mother McAuley

Associate of Arts -

Moraine Valley Community College

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Symonne Fitzsimons