Sylvia Simpson

• Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
• Provided secretarial support to the executive staff, including composing correspondence, memos, presentations, reports, and other documents as requested.
• Prepared monthly financial statements according to established deadlines.
• Processed accounts payable and receivable transactions accurately within set timeframes.
• Acted as the primary point of contact for HR inquiries, resolving employee concerns, and ensuring policy compliance.
• Assisted in recruiting efforts by screening resumes, scheduling interviews, and coordinating candidate communications.
• Managed daily invoices, reports, and proposals.
• Process payroll for 128 employees.
• Conducted research, compiled data, and provided strategic insights to support executive decision-making.
• Managed expense reports, budgets, and purchase orders to ensure financial accuracy.
• Oversaw HR functions, including employee onboarding, maintaining personnel records, and handling confidential employee information.

• Owner and Massage Therapist.
• Provide therapeutic, sports, and aromatherapy massages.

Developed individualized treatment plans based on client assessments and preferences.

• Addressed client concerns regarding areas of discomfort or pain before beginning a session.

• Address landlord/tenant issues and take the necessary steps for resolution.
• Adequately expedites customer inquiries and requests to tenant services staff via CVR SharePoint.
• Documents all comments thoroughly into internal systems (i.e
• Yardi Voyage, CVR SharePoint, Salesforce)
• Provide detailed information to voucher holders regarding information necessary for biennial recertification, interims, and the move process.
• Facilitator of weekly workshops for voucher holders in the early stages for the moves process.
• Assess and determine voucher holder eligibility for moving and building relationships with landlord and database updates.

• Prepare checks and invoices in order to prepare deposits accordingly.
• Accurately input payment amounts into unique software application.
• Train new employees on sensitive accounts.
• Meet and Exceed department productivity standard of 85 items per hour.
• Maintain a quality of 0.0137% (1error in every 7,300 items processed)
• A/P and A/R duties.

• Maintained safety, security, and order within the correctional facility by enforcing rules and regulations.
• Supervised inmate activities, including meals, recreation, work assignments, and visitation, ensuring compliance with institutional policies.
• Conducted routine security checks, cell inspections, and contraband searches to prevent disturbances and illegal activity.
• Responded to emergency situations, de-escalated conflicts, and utilized crisis intervention techniques to maintain control.
• Monitored surveillance systems, and performed headcounts to ensure inmate accountability.
• Transported inmates to court hearings, medical appointments, and other facilities, while maintaining strict security procedures.
• Prepared detailed reports on inmate behavior, incidents, and disciplinary actions for facility records.
• Worked closely with law enforcement agencies, medical staff, and administrative personnel to ensure a secure and rehabilitative environment.
• Conducted daily institutional counts to ensure inmate accountability, and maintain security protocols.
• Logged in and out radios, firearms, keys, and other security equipment, ensuring accurate tracking and compliance with institutional policies.
• Operated the main control, managing facility access, monitoring security cameras, and maintaining constant communication with officers in the field.