Sylvia Guzman
Elmwood Park
Summary
Dedicated administrative assistant with expertise in customer service, data entry, and office administration. Proven ability to enhance efficiency and maintain confidentiality while fostering positive relationships.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Lurie Children's Hospital Of Chicago
Chicago, IL
06.2009 - 09.2025
- Managed daily office operations to ensure efficient workflow and support staff needs.
- Coordinated scheduling for meetings, appointments, and events for various departments.
- Developed and maintained filing systems for patient records and administrative documents.
- Assisted in preparation of reports, presentations, and correspondence for leadership teams.
- Implemented process improvements to enhance administrative efficiency and reduce errors.
- Trained new staff on office procedures, software tools, and best practices for administration.
- Collaborated with cross-functional teams to streamline communication and project workflows.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
GED -
High School Equivalency Triton College
River Grove, ILSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Spanish speaking
Accomplishments
Champion Cystic Fibrosis, assisted with CF family education days for both English and Spanish speaking families.
Organize CF fundraising for our Great Stride team.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Lurie Children's Hospital Of Chicago
06.2009 - 09.2025
GED -
High School Equivalency Triton College