SYLVIA CRUZ
Elmwood Park
Summary
Friendly, dependable, and skilled in all aspects of data entry and management. Comfortable talking to people, managing difficult situations, and providing solutions with both professionalism and approachability. Highly-motivated, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Known for having great organizational skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
4040
4040
years of post-secondary education
Work History
Customer Service Representative
Diversified Entities LLC
Melrose Park
06.2025 - 03.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Greeted and assisted visitors with a friendly and professional demeanor.
- Provided administrative support by filing documents.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
Data Entry/Lead Customer Service Representative
Bear Stewart LLC
Chicago
06.2022 - 06.2025
- Oversaw daily data entry tasks for efficient workflow management while organizing records of data entry activities and changes made.
- Processed and reviewed customer invoices for accuracy and compliance.
- Assisted in resolving billing discrepancies and customer inquiries promptly, as well as organizing and maintaining documentation of billing records and transactions.
- Communicated effectively with customers regarding payment schedules and terms.
- Organized, opened and filed incoming mail.
- Entered new customer information into Sage, including credit limits and payment terms.
- Handled cash, credit, and debit payments efficiently.
General Laborer
Labor Solutions LLC
Chicago
04.2022 - 06.2022
- Followed safety protocols to minimize risks during operations.
- Work with the team member to complete tasks effectively during fast paced lines.
- Offered ideas and solutions to enhance team performance and outcomes.
- Maintained clean and organized work areas.
- Reported any issues to supervisor immediately for resolution.
Education
Psychology
Robert Morris University
Chicago, ILHigh School Diploma -
ITW David Speer Academy
Chicago, ILSkills
- Sage software
- Friendly customer service
- Strong interpersonal skills
- Attention to detail
- Payment processing
- Team collaboration
- Documentation management
- Remote work capabilities
- Technical support
- Payment handling
- Mail handling
- Scheduling appointments
- Customer relationship management
References
References available upon request.
Languages
Spanish and English
Timeline
Customer Service Representative
Diversified Entities LLC
06.2025 - 03.2026
Data Entry/Lead Customer Service Representative
Bear Stewart LLC
06.2022 - 06.2025
General Laborer
Labor Solutions LLC
04.2022 - 06.2022
Psychology
Robert Morris University
High School Diploma -
ITW David Speer Academy