Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Automotive Sales Manager
Chicago Car Company
Naperville
07.2025 - Current
Trained and mentored sales staff to enhance product knowledge and customer service skills.
Developed sales strategies to improve customer engagement and drive vehicle sales.
Managed inventory levels and coordinated vehicle displays on the showroom floor.
Analyzed market trends to identify opportunities for growth in the automotive sector.
Facilitated regular team meetings to discuss goals, challenges, and performance updates.
Coached staff members on effective communication techniques when dealing with customers.
Responded promptly and professionally to inquiries from customers regarding products or services offered by the dealership.
Negotiated deals with customers in order to close sales transactions quickly and efficiently.
Mechanical Technician
National Car Audio & Security
Dallas
03.2024 - 05.2025
Executed regular maintenance on mechanical systems to ensure optimal performance.
Maintained safe work environment by adhering to established safety protocols during operations.
Communicated project updates and changes effectively with colleagues.
Conducted detailed testing of components using micrometers, calipers, and gauges.
Performed inspections of machinery for wear or damage, executing necessary repairs promptly.
Demonstrated expertise in mechanical systems, including hydraulics, pneumatics, pumps, and motors.
Managed inventory of spare parts to ensure adequate stock levels at all times.
Call Center Manager
Xaibon
Euless
02.2021 - 02.2024
Trained staff on operating procedures and company services to ensure compliance.
Maintained up-to-date knowledge of product and service changes for accurate information delivery.
Cross-trained customer service managers to enhance team versatility and backup capabilities.
Met customer call guidelines for service levels, handling time, and productivity consistently.
Investigated and resolved customer inquiries and complaints swiftly to improve satisfaction.
Exhibited high energy and professionalism in all interactions with clients and staff.
Increased efficiency by promoting operational best practices within the team.
Sought process improvements to enhance service delivery and reduce inconsistencies.
Sales Manager
International. I.T. Solutions
Dallas
01.2017 - 12.2020
Cultivated new customer relationships by identifying needs and offering tailored services.
Resolved customer relations issues promptly to enhance client satisfaction.
Attended industry events to identify sales opportunities and network effectively.
Achieved sales goals by securing new clients through strategic relationship building.
Implemented networking techniques to facilitate business growth.
Developed impactful sales presentations to communicate product quality and market advantages.
Managed revenue models and customer engagement strategies to optimize operations.
Analyzed data to identify approaches for improving sales performance.
Director of Auto Care Operations (Fixed Operations Director) at Chicago Car CenterDirector of Auto Care Operations (Fixed Operations Director) at Chicago Car Center