Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Syed M Mussab

Des Plaines

Summary

Experienced in flight operations management, with a strong focus on safety, security, and compliance. Skilled in team leadership, conflict resolution, and staff development through coaching and training. Adept at planning and coordinating flights, managing schedules, and resolving operational issues, including delays and cancellations. Proven ability to liaise with stakeholders, optimize resource allocation, and ensure high levels of customer satisfaction.

Overview

6
6
years of professional experience

Work History

Sr. Crew Scheduler - Flight Ops

United Airline
08.2023 - Current
  • Assign open flight schedules to qualified pilots in compliance with FAA regulations, United Pilot Agreement, and company policies, ensuring optimal crew assignment and resource managment.
  • Coordinate with operational managers to communicate crew availability and identify risks like pilot shortages, fatigue, or compliance issues.
  • Apply scheduling practices that maximize crew efficiency while adhering to FAA regulations and United's Core4.
  • Analyze staffing, time off requests, and trip trades to allocate resources efficiently without disrupting operations.
  • Report staffing risks to leadership and implement contingency plans to prevent delays or cancellations.
  • Facilitate communication between pilots, schedulers, and operations to ensure smooth coordination and resolve scheduling issues.
  • Actively communicate with aircraft routers and the Tactical Operations Management Center (TOMC) to maintain fleet readiness and proactively mitigate scheduling errors.

Passenger Assistance Supervisor

United Ground Express
10.2022 - 08.2023
  • Oversaw multiple teams, ensuring smooth collaboration and adherence to safety, security, and grooming standards.
  • Developed strategies to improve operational efficiency, customer service, and compliance with aviation regulations.
  • Managed staff performance, attendance, and disciplinary actions, while fostering a positive and motivated work environment.
  • Conducted training sessions and provided coaching and mentorship to team members.
  • Collaborated with airline partners, airport authorities, and other stakeholders to ensure seamless service delivery.
  • Supervised aircraft maintenance personnel and ensured SOP adherence in flight planning.
  • Analyzed data to generate operational insights and handled compliance with customs regulations, import quotas, and trade agreements.
  • Managed customer satisfaction, handling complaints and ensuring efficient operations for check-in, boarding, baggage, and aircraft turnaround.
  • Developed work plans, schedules, and efficiently distributed tasks.
  • Set performance expectations and led staff development initiatives.

Lead/ Dispatcher

United Ground Express
09.2021 - 10.2022
  • Ensured adherence to safety and security standards, investigating breaches as needed.
  • Managed staff conflicts, provided coaching, mentoring, and on-the-job training.
  • Planned flights, resolved issues, and ensured SOP compliance.
  • Oversaw customer service, addressing passenger complaints to improve satisfaction.
  • Provided real-time flight status and weather updates to gate agents.

Passenger Assistance Agent

United Ground Express
02.2019 - 09.2021
  • Provide exceptional customer service by assisting passengers with check-in, boarding, and baggage handling.
  • Offer support to passengers with special needs, including those requiring wheelchair assistance or other accommodations.
  • Monitor flight information and communicate updates to passengers regarding delays, gate changes, and other important announcements.
  • Handle passenger complaints and resolve issues promptly to enhance the travel experience.
  • Collaborate with airline personnel to maintain safety and compliance with industry regulations.

Education

Associates in Science - Associates in Arts/ Science Pre-major

Oakton Community College
Des Plaines, IL
05-2026

Master’s Certification - DevOps Engineering

Purdue University
West Lafayette, IN
12-2025

Skills

  • MS Office
  • MS Word
  • Unimatic
  • Multitasking and organization
  • Decision-making
  • Team collaboration
  • Schedule management
  • Adaptability and flexibility
  • Problem-solving
  • GitHub/ GitLab
  • Linux
  • Basics of Python

LANGUAGES

English
Urdu
American Sign Language - Basic

Timeline

Sr. Crew Scheduler - Flight Ops

United Airline
08.2023 - Current

Passenger Assistance Supervisor

United Ground Express
10.2022 - 08.2023

Lead/ Dispatcher

United Ground Express
09.2021 - 10.2022

Passenger Assistance Agent

United Ground Express
02.2019 - 09.2021

Associates in Science - Associates in Arts/ Science Pre-major

Oakton Community College

Master’s Certification - DevOps Engineering

Purdue University

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Syed M Mussab