Sydney Russell
Francesville
Summary
Results-oriented leader with experience in retail management, skilled in training teams and optimizing store operations. Known for implementing effective merchandising strategies that boost customer engagement and sales performance.
Overview
4
4
years of professional experience
Work History
Fashion Associate
Walmart
Morristown, TN
12.2025 - 05.2026
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Organized merchandise displays to align with seasonal trends and promotions.
- Collaborated with team members to maintain inventory accuracy and availability.
- Executed visual merchandising strategies to boost brand visibility and customer engagement.
- Trained new associates on operational procedures and customer service standards.
- Monitored sales floor for optimal stock levels, ensuring timely replenishment of products.
- Resolved customer inquiries promptly, fostering a positive shopping environment.
- Implemented efficient processes for handling returns, minimizing disruptions in sales flow.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained understanding of current inventory, merchandising, and in-store placement to inform sales strategy.
- Recommended, selected, and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
- Contributed to successful promotional events by engaging customers and promoting featured products effectively.
- Assisted customers in finding perfect outfits for special occasions, resulting in positive feedback and repeat business.
Store Manager
SUBWAY®Restaurants
Morristown, TN
06.2024 - 12.2025
- Supervised daily operations to ensure compliance with food safety and sanitation standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented promotional strategies to increase sales and enhance customer engagement.
- Optimized staff scheduling, improving labor cost management without sacrificing service quality.
- Conducted performance evaluations, identifying training needs to foster employee development.
- Analyzed sales reports to identify trends, driving informed decision-making for product offerings.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty metrics.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Shift Leader
Weigels
Morristown, TN
12.2022 - 06.2024
- Supervised team operations, ensuring compliance with safety and quality standards.
- Trained new employees on operational procedures and customer service techniques.
- Managed inventory levels, conducting regular stock checks to minimize waste.
- Coordinated shift schedules, optimizing labor resources for peak hours.
- Resolved customer complaints efficiently, enhancing overall satisfaction ratings.
- Monitored sales reports to identify trends and adjust staffing accordingly.
- Led team meetings to communicate goals, updates, and motivate staff performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Waitress
Midpoint Cafe
Lawrenceville, IL
02.2022 - 12.2022
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues efficiently.
- Supported team members during peak hours to enhance workflow.
- Engaged with customers to create a welcoming atmosphere.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
GED -
Hiset
Morristown, TNSkills
- Fashion retail
- Meeting sales goals
- Store maintenance
- Upselling strategies
- Brand representation
- Showroom displays
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Cleaning and sanitizing
- Multitasking
- Money handling
- Cash handling and management
- Cash register operation
Timeline
Fashion Associate
Walmart
12.2025 - 05.2026
Store Manager
SUBWAY®Restaurants
06.2024 - 12.2025
Shift Leader
Weigels
12.2022 - 06.2024
Waitress
Midpoint Cafe
02.2022 - 12.2022
GED -
Hiset