- Animal Care
- I enjoy helping others and giving back to the community
- Animal Welfare Advocacy
Sydney Illyes
McHenry
Summary
Diligent Receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
7
7
years of professional experience
Work History
Receptionist
Bartlett Animal Hospital
Bartlett, IL
10.2024 - Current
- Managed multi-line phone system, directing calls to appropriate staff and ensuring efficient communication.
- Scheduled appointments utilizing veterinary practice management software, enhancing client experience and clinic workflow.
- Assisted clients with inquiries, providing accurate information on services and promoting a welcoming environment.
- Maintained patient records and files, ensuring accuracy and compliance with confidentiality protocols.
- Coordinated with veterinary staff to streamline operations during peak hours, improving overall clinic efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Shift Manager
Color Theory Salon
Wheaton, IL
02.2020 - 02.2025
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Coached crew members to optimize performance and motivate them toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the shift team.
Colorist
Color Theory Salon
Wheaton, IL
02.2020 - 02.2024
- Selected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components accurately.
- Communicated effectively with clients to establish expectations and desires for color treatment.
- Kept on top of current hair-cutting, coloring, and styling trends.
- Promoted salon products to maintain color treatments for clients, making recommendations based on hair health, texture, and applied services.
- Handled inventorying of hair products.
- Documented client information, color treatment formulas, and general notes on services into logbooks.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistently delivering requested services and exceptional results.
Stylist Assistant
Misano Salon & Spa
Arlington Heights, IL
10.2018 - 02.2020
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Prepared clients for haircuts and styles with soothing shampoo work.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Answered telephone calls to provide information and schedule new appointments.
- Educated customers on products to maximize benefits.
- Mixed pigments and used proper techniques to achieve the desired color.
- Determined appropriate hair treatments based on conditions and textures.
Education
High School Diploma -
Bartlett High School
Bartlett, IL06-2016
Cosmetology License - Cosmetology
G Skin and Beauty Institute
Oak Brook, IL11-2018
Skills
- Scheduling and Coordinating
- Technical Proficiency
- Managing Operations and Efficiency
- Opening and Closing Procedures
- Cash Handling
- Shift Work
- Guest Satisfaction
- Data entry
- Telephone skills
- Appointment scheduling
Interests
Timeline
Receptionist
Bartlett Animal Hospital
10.2024 - Current
Shift Manager
Color Theory Salon
02.2020 - 02.2025
Colorist
Color Theory Salon
02.2020 - 02.2024
Stylist Assistant
Misano Salon & Spa
10.2018 - 02.2020
Cosmetology License - Cosmetology
G Skin and Beauty Institute
High School Diploma -
Bartlett High School