Sydney Cuevas
Melrose Park
Summary
Experienced and customer-focused General Manager with a strong track record of leading high-performing teams, maintaining strict compliance, and delivering premium customer experiences in a fast-paced cannabis environment. Skilled in coaching staff, optimizing daily operations, and implementing efficient processes that drive sales, accuracy, and consistency. Known for building positive team culture, elevating service standards, and making sound decisions that support both customer satisfaction and business growth. Passionate about educating customers, upholding state regulations, and creating an organized, professional, and welcoming store environment.
Overview
12
12
years of professional experience
Work History
General Manager
Green and Williams
Forest Park
06.2024 - 02.2026
- Directed daily operations and strategic planning to achieve company goals and improve overall efficiency.
- Managed budgeting, financial reporting, and resource allocation to maximize profitability.
- Led, trained, and motivated a diverse team, fostering a productive and positive work environment.
- Developed and maintained relationships with key clients, partners, and stakeholders to drive business growth.
- Implemented compliance protocols and ensured adherence to federal, state, and local regulations.
- Oversaw inventory management and procurement processes to maintain optimal stock levels and reduce waste.
- Oversaw daily operations and ensured compliance with regulatory standards.
- Managed staff schedules and facilitated effective team communication.
- Developed training programs to enhance employee skills and knowledge.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations
Agent in Charge
Spark'd
Hoffman Estates
12.2022 - 05.2024
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Kept up-to-date records of all transactions in compliance with state regulations.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Resolved customer complaints in a timely manner to maintain satisfaction ratings.
- Operated cash registers to process payments from customers.
- Assisted management in training new budtenders on policies and procedures.
- Created positive and healthy customer interactions to align with company core values.
- Handled large volume of cash with high accuracy and security each day.
Manager's Assistant
Larry And Sons Sewers And Drain
Melrose Park
03.2017 - 11.2022
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Managed incoming calls and scheduled appointments efficiently.
- Greeted customers and directed them to appropriate services.
- Assisted technicians with service orders and work schedules.
- Coordinated inventory management of office supplies and equipment.
- Coordinated schedules for service appointments and team assignments.
Cleaning Professional
Tidy Places Inc
Elgin
07.2018 - 08.2019
- Delivered quality customer service to address urgent needs and cleaning requests.
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
- Used time management and efficient cleaning methods to meet deadlines.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
- Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
Manager's Assistant
Alliance Ground International
Chicago
04.2015 - 01.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Provided current employees options for additional training opportunities.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Received packages and mail at front desk and dispersed to correct employees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Cashier
Angelo Caputo's Fresh Markets
Elmwood Park
10.2013 - 02.2015
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma -
Edwin G. Foreman High School
Chicago, ILSkills
- Multi-Line Telephone Systems
- POS System Operation
- Office administration
- Professional demeanor
- Scheduling
- Decision-Making Abilities
- File management
- Attention to detail
- Customer/Client relations
- Organization skills
- Sensitive Information Handling
- Cash Handling
- Customer Service experience
- Maintaining confidentiality
- Sales proficiency
- Customer Education
- Weighing products
- Regulatory Compliance
- Maintaining security
- Restocking Inventory
- Product Knowledge
- Retail Merchandising
- Customer Assistance
- Inventory Management
- Payment Processing
- Store Organization
- Time management abilities
- Problem-solving abilities
Timeline
General Manager
Green and Williams
06.2024 - 02.2026
Agent in Charge
Spark'd
12.2022 - 05.2024
Cleaning Professional
Tidy Places Inc
07.2018 - 08.2019
Manager's Assistant
Larry And Sons Sewers And Drain
03.2017 - 11.2022
Manager's Assistant
Alliance Ground International
04.2015 - 01.2017
Cashier
Angelo Caputo's Fresh Markets
10.2013 - 02.2015
High School Diploma -
Edwin G. Foreman High School