Sydney Hazan
Chicago
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
7
7
years of professional experience
Work History
Director of Operations
Canine Country Club
Barrington, IL
01.2026 - Current
- Streamlined operational workflows to enhance efficiency across facility management and service delivery.
- Developed and implemented training programs for staff, improving team performance and customer service standards.
- Led strategic planning initiatives to optimize resource allocation and improve overall operational effectiveness.
- Managed budget oversight, ensuring alignment with financial goals while maintaining high-quality service delivery.
Customer Service Representative
Golf Rose Animal Hospital
Schaumburg, IL
08.2023 - 12.2025
- Managed customer inquiries through phone and in-person interactions, ensuring timely and accurate responses.
- Developed strong relationships with clients, enhancing satisfaction and loyalty to hospital services.
- Trained new staff on customer service protocols and software systems to improve team efficiency.
- Streamlined appointment scheduling processes, reducing wait times for clients and improving service delivery.
College Savings Operations Administrator
Union Bank & Trust
Lincoln, NE
08.2021 - 08.2022
- Process all daily activity and trades related to 529 college savings program
- Prepare and input all enrollment forms and contributions for 529 program
- Process and balance all transactions for end of day business within plan
- Understand and adhere to all laws and regulations applicable to bank policy
Manager
Oakview Pet Resort
Lake Zurich, IL
07.2020 - 08.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades
- Adjusted job assignments and schedules to keep pace with business needs, factoring in: processes, employee knowledge and customer demands
- Approved regular payroll submissions for 12 employees using Gingr software
- Delivered feedback to decision-makers regarding employee performance and training needs
- Applied customer feedback to develop improvements and support long-term business growth
Marina Receptionist
JNT Marine Pros
Whitewater, WI
09.2018 - 11.2020
- Informed and supported business leaders through consistent communication and administrative support duties
- Drafted professional memos, letters and marketing copy to support communication objectives
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information
Dental Receptionist
Appell Dental Group
Long Grove, IL
06.2019 - 01.2020
- Assisted patients in completing all necessary forms and documents
- Scheduled, rescheduled and handled cancelled appointments for patients
- Maintained and managed HIPAA guidelines in compliance with patient privacy regulations
- Documented patients' dental health information, and medical history
Education
B.A. - Health and Corporate Communications
University of Wisconsin-Whitewater
Whitewater, WI05.2021
High School Diploma - undefined
Adlai E. Stevenson High School
Lincolnshire, IL05.2017
Skills
- Business Development
- Business Planning
- Decision Making
- Human Resources
- Operational Management
- Organization
- Staff Management
- Strategic Planning
- Verbal Communication
- Written Communication
- Operational efficiency
- Operations oversight
- Business management
Timeline
Director of Operations
Canine Country Club
01.2026 - Current
Customer Service Representative
Golf Rose Animal Hospital
08.2023 - 12.2025
College Savings Operations Administrator
Union Bank & Trust
08.2021 - 08.2022
Manager
Oakview Pet Resort
07.2020 - 08.2021
Dental Receptionist
Appell Dental Group
06.2019 - 01.2020
Marina Receptionist
JNT Marine Pros
09.2018 - 11.2020
High School Diploma - undefined
Adlai E. Stevenson High School
B.A. - Health and Corporate Communications
University of Wisconsin-Whitewater
/ Sydney-Hazan