Suzanne Massa
Vernon Hills
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Executive
Wurth Baer Supply Company
Vernon Hills
11.2021 - 08.2025
- Answer phones for all locations.
- Update phone list, manage Freight claims and meeting deadlines for submission.
- Order supplies.
- Greet customers and schedule conference rooms.
- Monthly sales reports, schedule vending machine maintenance, order holiday lunches, and help HR with projects as needed.
Office Administrator
Handy Button Company
Wheeling
10.2018 - 10.2021
- Enter orders/International, order supplies, update NAFTA, billing, update phone list, filing, update birthday and anniversary spreadsheet.
Customer Service
CTI Industries Corporation
Lake Zurich
04.2015 - 10.2018
- Provide exceptional customer service by answering phone 20-30 phone calls.
- Processing returns and credits.
- Accurately enter orders from email or fax, call customers with pricing issues.
- Pull orders from EDI website check pricing and enter orders.
- Research and resolve customer issues.
- Intermediate Microsoft Excel, and Outlook.
Customer Service/Call Center
Home Warranty of America
Buffalo Grove
03.2014 - 04.2015
- Answer 80 inbound calls of support of customers needs.
- Updating account information, credit card and renewing contracts.
- Respond to customer requests and assist with all their needs.
- Up selling on the warranties.
Education
1year - General
College of Lake County
Grayslake, IL09.1988
High school diploma - General Studies
Stevenson High School
Lincolnshire, IL06.1986
Skills
- AS400
- Detail oriented
- Excel
- Microsoft Word
- SAP
- Internet Research
- Multi-task environment
- Customer resolution
- Problem solving
- Oral communication
- Diplomacy
- EDI
- ERP Systems
- Microsoft Outlook
- Order Entry
- Pricing
- Multi-line phone systems
- Data entry
- Customer service
- Front desk
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Office Executive
Wurth Baer Supply Company
11.2021 - 08.2025
Office Administrator
Handy Button Company
10.2018 - 10.2021
Customer Service
CTI Industries Corporation
04.2015 - 10.2018
Customer Service/Call Center
Home Warranty of America
03.2014 - 04.2015
1year - General
College of Lake County
High school diploma - General Studies
Stevenson High School
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