Suzanne Jahn
Merrionette Park
Summary
Experienced server and bartender skilled in staff training and banquet coordination. Known for delivering exceptional service and increasing profits through effective menu recommendations and event planning. Ready to leverage expertise in a dynamic hospitality environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Server
Kitty O' Sheas
Chicago
05.2017 - 07.2025
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
Server
Big Bar
Chicago
05.2013 - 05.2017
- Provided exceptional customer service in a fast-paced pub environment.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Informed customers of daily specials and signature menu items.
Server and Bartender
Chi Bar
Chicago
03.2007 - 05.2013
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Attended regular training sessions to stay updated on new products or trends.
Server and Bartender
Saiko
Chicago
04.2003 - 03.2007
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Corporate Trainer
Al's Beef / Nancy's Pizza
Tinley Park
03.2001 - 04.2003
- Provided ongoing coaching and support to team leaders and staff members.
- Monitored employee progress during training sessions to ensure understanding of material presented.
- Built relationships with vendors in order to acquire necessary materials or services for trainings.
Education
Bachelor of Social Work - Psychology
Governors State University
Park Forest, IL05-2001
Skills
- Cash handling and order accuracy
- Daily specials memorization
- Menu expertise
- Bartending skills
- Event planning
- Staff training
- Banquet coordination
Certification
- TIPS Certified
- Food and Sanitation Certification
Volunteer Work
- Saint Christina Catholic Church
- Prepared meals for homebound parishioners.
Timeline
Server
Kitty O' Sheas
05.2017 - 07.2025
Server
Big Bar
05.2013 - 05.2017
Server and Bartender
Chi Bar
03.2007 - 05.2013
Server and Bartender
Saiko
04.2003 - 03.2007
Corporate Trainer
Al's Beef / Nancy's Pizza
03.2001 - 04.2003
Bachelor of Social Work - Psychology
Governors State University