Suzanne dutton
Rosiclare
Summary
Seasoned Clinical Manager with a robust background in clinical leadership and patient relationship management, notably at Baptist Home Health Services. Excelled in reducing hospital readmission rates and fostering high staff morale through effective training and mentoring. Demonstrates a unique blend of managerial experience and direct patient care, ensuring high-quality outcomes and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Clinical Manager
Baptist Home Health Services
Paducah, KY
06.2019 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
OB/NICU Nurse
Heartland Regional Medical Center
Marion, IL
05.2001 - 06.2019
- Participated in ongoing research initiatives to contribute to the advancement of neonatal care and evidence-based practice.
- Assisted physicians with diagnostic procedures, ensuring accurate results for prompt treatment decisions.
- Advocated for needs of newborns and their families, ensuring holistic approach to care.
- Collaborated with interdisciplinary healthcare teams for optimal patient outcomes.
- Collaborated with pharmacists to ensure precise medication dosing for neonates, enhancing treatment efficacy.
- Reduced complications in newborns by closely monitoring vital signs and administering prescribed medications.
- Educated parents on infant care techniques, empowering them to confidently care for their newborns at home.
Home Health Nurse Case Managern/Branch Manger
TIP Home Health/QLS/SIH
Harrisburg/Herrin
01.2001 - 05.2001
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
Education
Associate of Applied Science - Nursing
Southeastern Illinois College
Harrisburg, IL05-1991
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Staff development
- Team management
- Managerial experience
- Patient relationship management
- Patient education
- Quality improvement
- Direct patient care
Timeline
Clinical Manager
Baptist Home Health Services
06.2019 - Current
OB/NICU Nurse
Heartland Regional Medical Center
05.2001 - 06.2019
Home Health Nurse Case Managern/Branch Manger
TIP Home Health/QLS/SIH
01.2001 - 05.2001
Associate of Applied Science - Nursing
Southeastern Illinois College