Suveyda Gulec
Chicago
Summary
Results-driven Business Analyst with a strong background in IT and Quality Assurance, leveraging 4+ years of experience in identifying business needs, analyzing processes, and delivering solutions that enhance operational efficiency. Expertise in requirements gathering, process improvement, data analysis, and stakeholder communication. Proficient in tools like SQL, JIRA, Tableau, and Azure DevOps, with a proven ability to bridge the gap between technical teams and business stakeholders. Adept at driving projects forward with a focus on results, collaboration, and continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Translantik
02.2023 - 01.2025
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Worked with internal stakeholders to gather, analyze, and document requirements for an artificial intelligence tool, ensuring it addressed organizational challenges and user needs.
- Analyzed existing processes to identify inefficiencies and recommended solutions, reducing operational costs by 10%.
- Designed workflows and process diagrams using tools like Lucidchart and Visio to align business objectives with technical requirements.
- Conducted data analysis to identify trends, key metrics, and actionable insights, driving data-informed decision-making.
- Prepared and presented detailed reports, including business cases and recommendations, to senior management.
Quality Assurance Engineer
Wex Inc.
05.2021 - 02.2023
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Validated payment processing systems for accuracy, security, and compliance with regulatory standards, ensuring seamless operations.
- Performed automated and manual testing using Selenium and Cypress, enhancing testing efficiency by 25%.
- Worked on a payment management platform, ensuring alignment with client requirements and business objectives.
Medical Consultant
Turkey Health Tourism
01.2021 - 05.2021
- Assisted with regulatory issues such as compliance.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Managed client relationships and sold comprehensive dental treatment packages, exceeding monthly sales targets by 20%.
- Acted as a liaison between clients and medical providers, ensuring seamless communication and satisfaction.
- Analyzed client feedback to improve service offerings and marketing strategies.
Social Media Manager
Philosophiser Co.
01.2020 - 01.2021
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Streamlined content production workflows, improving efficiency by 75%.
- Streamlined website performance by identifying and resolving technical SEO issues.
Education
Bachelor of Science - Biomedical Sciences
University of Illinois Chicago
Chicago05-2020
Skills
- Data analysis, Team collaboration
- Requirements gathering
- Microsoft Office Suite
- JIRA, Confluence, Lucidchart, Visio
- SQL, Tableau, Power BI, Advanced Excel
- Selenium, Cypress, Postman, REST APIs
- Azure DevOps, Agile methodologies
- Workflow Analysis
- User acceptance testing
Certification
- Certified Business Analysis Professional (CBAP®)
- Agile Scrum Foundation Certification
- SQL for Data Analysis
- ISTQB Certified Tester
Projects
Customer Relationship Management (CRM) Enhancement
- Collaborated with a team to streamline CRM workflows, resulting in a 15% reduction in customer churn.
- Documented requirements and user stories, ensuring alignment with business objectives.
- Conducted UAT and gathered feedback to refine features before launch.
Data Analysis for E-Commerce Platform
- Analyzed sales trends using SQL and Tableau to provide actionable insights, increasing revenue by 5%.
- Developed dashboards for key performance indicators, enabling real-time monitoring for stakeholders.
Internal AI Tool System
- Collaborated with internal stakeholders to gather, analyze, and document business requirements for an artificial intelligence tool.
- Ensured the system aligned with organizational objectives and addressed operational challenges.
- Contributed to defining workflows and key functionalities to meet user needs.
Languages
Turkish
Native language
Portuguese
Advanced
C1
Timeline
Business Analyst
Translantik
02.2023 - 01.2025
Quality Assurance Engineer
Wex Inc.
05.2021 - 02.2023
Medical Consultant
Turkey Health Tourism
01.2021 - 05.2021
Social Media Manager
Philosophiser Co.
01.2020 - 01.2021
Bachelor of Science - Biomedical Sciences
University of Illinois Chicago
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