Susie McAlexander
Carpentersville
Summary
Seasoned Benefits Service Representative with background in managing and resolving employee benefits issues. Strengths lie in comprehensive knowledge of benefits administration, customer service skills, and ability to work under pressure. Past roles have demonstrated success in streamlining processes for efficiency while maintaining high levels of client satisfaction.
Overview
15
15
years of professional experience
Work History
Managed Benefits Specialist
isolved
Charlotte
01.2019 - Current
- Manage employee benefits for assigned book of business as a trusted resource.
- Coordinate open enrollment activities, overseeing online platform setup and communications.
- Conduct audits of payroll deductions to identify enrollment and billing discrepancies.
- Interact with clients, brokers, and insurance carriers for precise benefits setup.
- Collaborate with Human Resources and IT teams to ensure seamless data integration.
- Handle COBRA processes to maintain regulatory compliance effectively.
- Maintain detailed records of employee participation in benefits programs with discretion.
- Utilize Dynamics platform to enhance tracking and management of customer experiences.
Tax & 401K Administrator
AmCheck
Schaumburg
09.2010 - 01.2019
- AmCheck acquired by isolved in January 2019.
- Tax Administrator - liaison between clients and federal/state agencies and assist with business tax issues.
- 401K Administrator - Maintain employee 401K contributions; Handle transmission of funds to institutions; 401K loans
- Assist clients with online employer services.
- Process and facilitate the distribution of payrolls.
- Manage office administrative duties.
Education
Associate of Arts - Business Administration
William Rainey Harper College
Palatine, IL05-2014
Skills
- Microsoft Dynamics, NetSuite, SalesForce
- Proficient in Excel
- Microsoft Office
- Teamwork and collaboration
- Payroll audits
- COBRA administration
- Client relationship management
References
References available upon request.
Timeline
Managed Benefits Specialist
isolved
01.2019 - Current
Tax & 401K Administrator
AmCheck
09.2010 - 01.2019
Associate of Arts - Business Administration
William Rainey Harper College
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