Susana Roman
Chicago
Summary
Detail-oriented Medical Billing and Coding Specialist with 16+ years of experience enhancing billing accuracy and reducing revenue cycle inefficiencies in healthcare settings. Proven track record in applying ICD-10 codes and managing claims with 98% accuracy. Skilled in compliance and electronic health record systems. Fluent in Spanish, adept in health data analysis and revenue enhancement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Title Remote Closer
Regent Title Insurance
Chicago, IL
02.2001 - 09.2008
- Enhanced recovery rate by 20% each quarter
- Managed accounts receivable of $300K/month
- Conducted monthly audits reducing discrepancies
- Facilitated closing processes for real estate transactions, ensuring compliance with regulatory requirements.
- Coordinated communication between buyers, sellers, and lenders to streamline transaction workflows.
- Reviewed title documents for accuracy, identifying and resolving discrepancies prior to closing.
Medical Billing and Coding Specialist & COPC
Practice Management Resource Group
Tinley Park, IL
05.2009 - 01.2026
- Processed 1,000+ claims monthly with 98% accuracy
- Reduced billing errors by 15% annually
- Implemented new coding system improving efficiency
- Reviewed and validated patient data for accuracy within electronic health record systems.
- Analyzed coding discrepancies to ensure compliance with billing guidelines.
- Assisted in training new staff on coding standards and software applications used in practice management.
- Collaborated with healthcare providers to resolve coding issues and improve documentation practices.
- Managed high volumes of medical records efficiently while maintaining strict attention to detail during the coding process.
- Ensured accuracy in coding through regular audits, identifying discrepancies and areas for improvement.
- Optimized revenue cycle management by accurately assigning codes for diagnoses and procedures according to established guidelines.
- Reduced error rates in medical billing by maintaining thorough knowledge of insurance regulations and guidelines.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Researched and resolved medical record discrepancies.
- Verified accuracy of patient information in medical records.
- Input data into computer programs and filing systems.
- Processed and tracked requests for medical records from external organizations.
Senior Mortgage Loan Processor
EuroMex Mortgage
Chicago, IL
02.2001 - 09.2008
- Supported team in achieving 95% billing compliance
- Processed 500+ patient records weekly
- Generated monthly financial reports accurately
- Processed and reviewed loan applications for compliance with industry regulations.
- Coordinated communication between borrowers, underwriters, and real estate agents to ensure timely processing.
- Analyzed financial documents to determine loan eligibility and risk assessment.
- Mentored junior processors on best practices in mortgage processing workflows.
- Implemented process improvements that enhanced efficiency in document collection and review stages.
- Maintained accurate records in mortgage processing software to support audit readiness and compliance checks.
- Resolved complex borrower inquiries by providing clear guidance on loan products and processes.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
- Enhanced loan processing efficiency by streamlining documentation and verification procedures.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Played an instrumental role in reducing errors through thorough review processes and attention to detail in reviewing applicant information.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Set up and completed loan submission packages.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared file for final clear-to-close by branch management.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Processed mortgage loan applications accurately and successfully for over 10 years.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Educated customers on loan services and regulations to confirm compliance.
Education
Certified Ophthalmology Professional Coder COPC - Health Informatics
AAPC
Chicago, IL09-2025
Graduated - Medical Billing Insurance & Coding
Everest College
Evergreen Park, IL05-2009
FHA, LP & LO Processing Certification -
Illinois Association of Mortgage Brokers IAMB
Chicago2003
Skills
- Medical billing systems
- ICD-10 coding
- Health data analysis
- Claims processing
- Revenue cycle management
- Audit procedures
- Healthcare compliance
- Electronic health records
Accomplishments
- Streamlined billing processes improved efficiency by 25%
- Developed training program reducing team errors by 30%
Certification
- Certified Ophthalmology Professional Coder (COPC) - AAPC
- Medical Billing Insurance & Coding (MIBC) - Everest College
Timeline
Medical Billing and Coding Specialist & COPC
Practice Management Resource Group
05.2009 - 01.2026
Title Remote Closer
Regent Title Insurance
02.2001 - 09.2008
Senior Mortgage Loan Processor
EuroMex Mortgage
02.2001 - 09.2008
Certified Ophthalmology Professional Coder COPC - Health Informatics
AAPC
Graduated - Medical Billing Insurance & Coding
Everest College
FHA, LP & LO Processing Certification -
Illinois Association of Mortgage Brokers IAMB