Susana Garcia Sanchez
Calumet City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Juri Cano State Farm
Customer Service Represenative
Chicago
02.2022 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Collections Agent
Efron, Efron & Driscoll, P.C.
Hammond
04.2021 - 12.2021
- Managed inbound and outbound calls to collect overdue payments.
- Documented customer interactions in the case management system efficiently.
- Resolved customer inquiries regarding account balances and payment options.
- Negotiated payment plans with clients to facilitate timely collections.
- Maintained accurate records of collections activities and follow-ups.
- Provided exceptional customer service while addressing sensitive financial matters.
Education
High School Diploma -
Thornton Fractional North High School
Calumet City, IL05-2019
Skills
- Customer service
- Case management
- Payment negotiation
- Record maintenance
- Customer satisfaction
- Troubleshooting techniques
- Conflict resolution
- Time management
- Communication strategies
- Team collaboration
- Microsoft office
- Data entry accuracy
Languages
Spanish
Professional
Timeline
Juri Cano State Farm
Customer Service Represenative
02.2022 - 08.2025
Collections Agent
Efron, Efron & Driscoll, P.C.
04.2021 - 12.2021
High School Diploma -
Thornton Fractional North High School