Susan Ray
Champaign
Summary
Dedicated and versatile professional with a proven track record in operational leadership, peer support training, and program development. Extensive experience in childcare, human services, and behavioral health, with combined strong organizational and interpersonal skills. Skilled in developing and implementing strategic training initiatives, providing mentorship, and delivering impactful coaching sessions. Adept at fostering collaboration, navigating complex systems, and driving continuous improvement to enhance outcomes for individuals and teams. Passionate about empowering others through education and advocacy to achieve their fullest potential.
Overview
15
15
years of professional experience
Work History
HOME DAYCARE OWNER
Little Warriors Daycare
06.2021 - Current
- Demonstrated strong interpersonal skills while interacting with parents about their child's progress
- Kept up to date with local regulations regarding childcare licensing requirements
- Displayed excellent organizational abilities while managing supplies inventory levels
- Ensured the safety of all children at all times through active supervision during outdoor playtime
- Utilized effective problem solving techniques to resolve conflicts among children in an appropriate manner
- Maintained accurate records including daily attendance logs, health records, incident reports and parent communication logs
- Planned menus that met nutritional guidelines set by local government agencies
- Prepared meals and served food and refreshments to children
- Sparked imagination by helping children discover new things each day through reading, arts and crafts and singing
- Created developmentally appropriate lesson plans
CHIEF OPERATIONS OFFICER
Mohr Time
04.2019 - 08.2021
- Relayed executive actions to all departments for informing relevant entities of necessary alterations
- Attended executive meetings to contribute operational insight into strategy configuration
- Analyzed customer feedback data to identify areas for improvement in products and services offered by the organization
- Implemented process improvement initiatives across multiple departments resulting in improved workflow processes
- Supported CEO’s directive efforts by reporting routine statuses and raising larger issues for addressing
- Monitored the performance of all departments to ensure compliance with company standards and goals
- Coordinated training sessions for staff members on new operational systems or processes as needed
- Resolved escalated customer complaints efficiently while maintaining high levels of customer satisfaction
OWNER/LICENSED MASSAGE THERAPIST
Agape Hearts & Hands Massage
11.2014 - 07.2020
- Managed the daily operations related to customer service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks
- Negotiated contracts and agreements with business partners, vendors, and customers
- Managed budgets effectively by accurately forecasting expenses and revenues
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
- Established positive relationships with clients through attentive listening skills during consultations
- Developed and implemented individualized massage therapy treatments to meet clients' needs
- Adapted treatment plans based on each patient's individual needs and preferences through careful listening and observation skills
- Ensured compliance with local laws related to licensure requirements for practice as a Licensed Massage Therapist
- Exercised strong problem solving abilities when faced with challenging situations or difficult customers
- Maintained accurate records of client care including diagnosis, treatments performed, progress notes, homecare instructions and other relevant information
HOUSE CLEANING/OWNER
Fresh & Tidy
02.2010 - 09.2018
- Managed the daily operations related to customer service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks
- Negotiated contracts and agreements with business partners, vendors, and customers
- Managed budgets effectively by accurately forecasting expenses and revenues
- Demonstrated ability to clean and maintain all areas of a home, including bedrooms, bathrooms, living rooms, and kitchens
- Proficient in using various cleaning materials and tools such as vacuums, mops, brooms, dusters and cloths
- Ensured adherence to quality expectations and standards
- Prioritized work tasks and remained flexible to workload changes
Education
BACHELOR OF ARTS (B.A.) - HUMAN SERVICES CANDIDATE
Indiana Wesleyan University
Marion, IN05.2026
ASSOCIATE IN SCIENCE (A.S.) - MASSAGE THERAPY
Parkland Community College
Champaign, IL05.2012
Skills
- Microsoft Office
- Classroom organization
- Individualized teaching strategies
- Listening and communication
- Professionalism and Ethics
- Special needs care
- First aid and CPR
- Life Coaching
- Creative Problem Solving
- Advocacy
- Wraparound Services
- Resource research
Timeline
HOME DAYCARE OWNER
Little Warriors Daycare
06.2021 - Current
CHIEF OPERATIONS OFFICER
Mohr Time
04.2019 - 08.2021
OWNER/LICENSED MASSAGE THERAPIST
Agape Hearts & Hands Massage
11.2014 - 07.2020
HOUSE CLEANING/OWNER
Fresh & Tidy
02.2010 - 09.2018
ASSOCIATE IN SCIENCE (A.S.) - MASSAGE THERAPY
Parkland Community College
BACHELOR OF ARTS (B.A.) - HUMAN SERVICES CANDIDATE
Indiana Wesleyan University
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