Susan Miley
Elgin
Summary
Proven leader with extensive experience in managing retail operations and teams for Tailored Brands Inc. and TGI Fridays. Excelled in enhancing customer satisfaction and resolving disputes, showcasing strong problem-solving and customer service skills. Achieved significant improvements in employee engagement and store environment, demonstrating a commitment to excellence and effective multitasking.
Overview
2021
2021
years of professional experience
Work History
Store Manager
Tailored Brands Inc.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
TGI Fridays
03.1988 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate Of General Studies - General Studies
Birmingham Groves High School
Birmingham, MI06.1986
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Manager
TGI Fridays
03.1988 - 03.2020
Store Manager
Tailored Brands Inc.
Associate Of General Studies - General Studies
Birmingham Groves High School
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