Susan Medina
Plainfield
Summary
Experienced with data analysis, business intelligence, and strategic decision-making. Utilizes expertise in data visualization and trend analysis to deliver actionable insights. Track record of effectively collaborating with teams and driving business improvements through data-driven strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Intelligence Analyst
Advocate Health
08.2022 - Current
- Led cross-functional teams to develop data-driven strategies enhancing operational efficiency.
- Streamlined reporting processes, reducing analysis turnaround time by implementing automated solutions.
- Mentored junior analysts on best practices in data visualization and dashboard creation.
- Conducted in-depth data analysis to identify trends, driving informed decision-making across departments.
- Performed ad-hoc analyses to address specific business questions or concerns as they arose, ensuring timely resolution of issues.
- Conducted thorough post-implementation reviews to assess the success of BI initiatives, using feedback for continuous improvement efforts.
- Collaborated with cross-functional teams to identify key performance indicators and develop customized dashboards.
- Delivered actionable insights to stakeholders through visually appealing reports and presentations, facilitating informed decisionmaking.
- Streamlined reporting processes for increased efficiency by automating data collection and analysis.
- Increased overall operational efficiency by identifying areas of improvement using advanced data analytics techniques.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Collected data from wide-ranging sources.
- Created data analysis tools to allow teams to query acquired information for unique details.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with stakeholders to identify business needs and data sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Implemented business intelligence solutions to increase operational efficiency.
- Deployed predictive analytics models to forecast future trends.
- Enhanced data-driven decision making by developing and implementing comprehensive business intelligence strategies.
Security Operations Analyst
Advocate Health
01.2020 - 08.2022
- Analyzed operational data to identify trends and recommend process improvements.
- Developed dashboards utilizing data visualization tools to enhance reporting accuracy.
- Collaborated with cross-functional teams to streamline workflow processes and increase efficiency.
- Monitored key performance indicators to ensure alignment with organizational goals and standards.
- Created custom reports and visualizations to support decision-making processes.
- Assessed operational performance to identify areas for improvement.
Business Analyst
R1 Rcm
01.2016 - 12.2019
- Initiate and monitor robotic process automation scripts using Visual Basic to ensure accurate and timely posting of adjustments; update insurance/self-pay balances; and facilitate agency transfers
- Prepare and distribute Revenue Cycle business reports updating daily, weekly, and monthly processes
- Analyze and claim all Medicare Bad Debt reimbursements in compliance with Amita Health and government expectations
- Analyze self-pay balances ensuring all funds are received from insurance and patients are properly billed
- Compile and submit ministry comp data files in compliance with Amita Health and government expectations
- Ensure the invoicing cycle for all Revenue Cycle related invoices is completed in accordance with Amita Health standards of work
- Facilitate network user activation/deactivation and password resets
- Support Corporate Business Office leadership by suggesting improvements to current processes and reporting non-compliance issues
Education
Master of Science - Business Analytics
Lewis University
Romeoville12-2019
Skills
- Advanced Excel
- PowerBI expertise
- SQL basics
- Microsoft Suite
- Business intelligence analysis
- Decision support
- Tableau Software
- Dashboard creation
- Data analysis
- KPI tracking
- Data visualization
- Trend analysis
Certification
- PowerBI Basics Certification Training - June 2023
- PowerBI Advanced Certification Training - August 2025
- SQL Basics Training - December 2025
Timeline
Senior Business Intelligence Analyst
Advocate Health
08.2022 - Current
Security Operations Analyst
Advocate Health
01.2020 - 08.2022
Business Analyst
R1 Rcm
01.2016 - 12.2019
Master of Science - Business Analytics
Lewis University