Susan Holleman
Champaign
Summary
Experienced sales rep/customer service bringing 30 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
25
25
years of professional experience
Work History
Customer Support Team Lead
JT Smith & Assoc.
10.2014 - 03.2025
- Handled customer inquiries and resolved issues while maintaining high service standards.
- Mentored new hires for seamless integration into the customer support team.
- This job required traveling throughout the United States
Owner of Consignment Store for High End Furniture
Self-employeed
10.2006 - 12.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Rep for Central Illinois
Grasslands Road
01.2000 - 09.2006
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Champaign Central Hight School
Champaign, IL06-1967
Skills
- Team management
- Escalation handling
- Policy enforcement
- Feedback delivery
Timeline
Customer Support Team Lead
JT Smith & Assoc.
10.2014 - 03.2025
Owner of Consignment Store for High End Furniture
Self-employeed
10.2006 - 12.2013
Sales Rep for Central Illinois
Grasslands Road
01.2000 - 09.2006
High School Diploma -
Champaign Central Hight School
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