Susan Ely
Benton
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
John A. Logan College
Carterville, IL
08.2010 - Current
- Created a clean and welcoming office environment, fostering positive impressions among students and visitors alike.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent service through prompt responses to student inquiries, addressing concerns effectively, and building strong relationships.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital student information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created and maintained databases to track and record student data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives and advisors by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Volunteered to help with special projects of varying degrees of complexity.
Education
AAS Administrative Assistant
John A. Logan College
Carterville, IL05.2023
Skills
- Data Entry Documentation
- Records Management
- Budgeting
- Coordination
- Excel Spreadsheets
- Schedule Management
- Administrative Support
- Student Relations
- Advanced MS Office Suite Knowledge
- Proofreading
- Workflow Improvements
Timeline
Administrative Assistant
John A. Logan College
08.2010 - Current
AAS Administrative Assistant
John A. Logan College