Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Cox

Danville

Summary

Detail-oriented Records Specialist with a proven track record in compliance monitoring, electronic filing systems, and efficient records management. Committed to enhancing document accessibility and streamlining processes for improved organizational efficiency.

Overview

36
36
years of professional experience

Work History

Records Specialist

Danville Area Community College
Danville, IL
08.2015 - Current
  • Manage electronic records systems to ensure accurate data entry and retrieval.
  • Collaborate with departments to streamline record-keeping processes and improve efficiency.
  • Process compliance guidelines related to records management and data privacy.
  • Implement filing procedures to enhance document organization and accessibility.
  • Scan paper records to transfer to digital filing systems.
  • Improve student and faculty service response times by efficiently locating and providing requested documentation when needed.

Insurance Customer Service Representative

Transcontinental Insurance Agency
Danville, IL
01.1991 - 08.2015
  • Managed client inquiries and resolved issues efficiently to enhance customer satisfaction.
  • Processed insurance claims and policy updates accurately, ensuring compliance with company standards.
  • Educated clients on various insurance products and coverage options to facilitate informed decisions.
  • Collaborated with underwriting teams to expedite policy approvals and improve service delivery timelines.

Education

Associate of Applied Science - Administrative Assistant Personnel

Danville Area Community College
Danville, IL
12.1990

Skills

  • Document scanning
  • Compliance monitoring
  • Records management
  • Electronic filing systems
  • Records retention scheduling
  • Confidentiality protocols
  • Physical records storage
  • File retrieval
  • Phone answering
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail

Timeline

Records Specialist

Danville Area Community College
08.2015 - Current

Insurance Customer Service Representative

Transcontinental Insurance Agency
01.1991 - 08.2015

Associate of Applied Science - Administrative Assistant Personnel

Danville Area Community College
Susan Cox