Susan Badenhorst
Pontiac
Summary
Dynamic business owner with a proven track record at Badenhorst Furniture Removals, excelling in customer service and operational efficiency. Leveraged strong relationship-building skills to enhance client satisfaction and implemented effective recovery strategies, achieving timely collections and minimizing credit risks. Committed to driving growth through innovative solutions and meticulous attention to detail.
Overview
44
44
years of professional experience
Work History
Business Owner
Badenhorst Furniture Removals
01.1995 - 12.2024
- Developed business strategies to enhance customer engagement and satisfaction.
- Conducted market research to identify trends and opportunities for growth.
- Established operational processes to streamline daily activities and improve efficiency.
- Managed inventory systems to ensure optimal stock levels and reduce waste.
- Operated moving equipment to efficiently transport furniture between locations.
- Coordinated loading and unloading processes to ensure safe handling of items.
- Maintained cleanliness and organization of work areas during moving operations.
- Communicated with team members to facilitate smooth workflow and minimize delays.
- Assisted in training new employees on safety protocols and best practices.
- Implemented strategies to optimize packing methods, reducing potential damage during transit.
- Conducted routine inspections of moving equipment to ensure operational safety and reliability.
Bookkeeper
Fresh Produce Market
01.1989 - 10.1994
- Assessed weight and dimensions of furniture to determine appropriate lifting techniques.
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Managed creditor accounts, ensuring accurate documentation and timely follow-up on outstanding payments.
- Assisted in resolving discrepancies through effective communication with clients and internal teams.
- Utilized financial software to track account statuses and generate reports for management review.
- Developed streamlined processes for monitoring payment schedules, enhancing operational efficiency.
- Collaborated with cross-functional teams to implement strategies that improved debt recovery rates.
- Trained new staff on creditor management procedures, fostering a knowledgeable workforce.
- Analyzed credit data to assess risk levels and inform decision-making processes for approvals.
- Led initiatives aimed at improving customer engagement, resulting in higher satisfaction levels among clients.
- Prevented fraud losses through vigilant monitoring of suspicious activity on creditor accounts, initiating investigations when needed.
- Achieved timely collections by consistently monitoring outstanding debts and communicating with debtors professionally.
Administration
Renown Meat Market
03.1981 - 12.1988
- Developed tailored credit solutions for clients, taking into consideration their unique needs and financial circumstances.
- Assisted in the development of strategies to minimize potential credit risks, proactively identifying areas for improvement.
- Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review.
- Continuously monitored market conditions and competitor activities, adjusting strategies to maintain a competitive edge in the credit industry.
- Managed daily office operations and maintained efficient filing systems.
- Supported the preparation of reports and documentation for internal communications.
- Assisted in scheduling meetings and coordinating travel arrangements for executives.
- Utilized software tools to organize data and streamline administrative tasks.
- Communicated effectively with team members to enhance workflow efficiency.
- Processed incoming correspondence, ensuring timely responses and follow-ups.
- Contributed to team projects by providing research and logistical support as needed.
- Developed templates for standard documents to improve consistency across departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Education
Milnerton High School
Milnerton, Cape TownSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Loan servicing
- Recovery strategies
- Documentation review
- Cash flow management
Languages
Afrikaans
Native or Bilingual
Timeline
Business Owner
Badenhorst Furniture Removals
01.1995 - 12.2024
Bookkeeper
Fresh Produce Market
01.1989 - 10.1994
Administration
Renown Meat Market
03.1981 - 12.1988
Milnerton High School
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