Sunney N. Torres
Romeoville
Summary
Results-driven Operations and Branch Leadership Professional with over 10 years of experience in banking, administrative, and customer-focused environments. Proven expertise in branch operations, cash controls, audit coordination, workforce scheduling, compliance, and team leadership. Recognized for improving operational efficiency, maintaining regulatory standards, and delivering exceptional customer experiences. Highly organized, dependable, and adaptable, with strong communication and leadership skills.
Overview
15
15
years of professional experience
Work History
Branch Operations Lead
JPMorgan Chase
Romeoville
11.2014 - Current
- Lead daily branch operations while ensuring strict adherence to corporate policies, procedures, and banking regulations.
- Manage cash operations, including vaults, ATMs, and cash boxes, ensuring accuracy, security, and audit readiness.
- Coordinate and maintain schedules for all internal audits, including vault and ATM audits.
- Monitor operational metrics, analyze performance trends, and implement strategies to improve efficiency and productivity.
- Partner with the Branch Manager to create a high-performing, customer-focused branch culture.
- Oversee workforce scheduling, assign daily tasks, and monitor employee productivity levels.
- Provide coaching, guidance, and support to staff to promote accountability and professional growth.
- Facilitate weekly operational meetings to review goals, progress, and corrective actions.
- Strengthen customer relationships by introducing clients to appropriate team members for specialized financial needs.
Administrative Assistant
American Chiropractor
North Riverside
05.2011 - 11.2014
- Provided comprehensive administrative support to management and clinical staff.
- Maintained confidential patient records, and ensured compliance with privacy standards.
- Answered and routed phone calls while responding promptly to patient inquiries.
- Scheduled appointments, prepared meeting agendas, recorded minutes, and maintained office documentation.
- Assisted with presentations and reports using Microsoft Word, Excel, and PowerPoint.
- Entered and maintained accurate data across internal systems.
Education
Bachelor of Science -
Grand Canyon University
Phoenix, AZ01-2022
Associate of Applied Science -
Morton College
Cicero, IL01-2016
Skills
- Branch and operations management
- Cash handling and audit controls
- Regulatory and policy compliance
- Workforce scheduling and capacity planning
- Performance metrics and reporting
- Risk management and process improvement
- Team leadership and coaching
- Customer experience excellence
- Microsoft Office (Word, Excel, PowerPoint)
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Branch Operations Lead
JPMorgan Chase
11.2014 - Current
Administrative Assistant
American Chiropractor
05.2011 - 11.2014
Bachelor of Science -
Grand Canyon University
Associate of Applied Science -
Morton College