SUNDRA L. BROOKS
University Park
Summary
Ability to manage multiple tasks while maintaining a professional demeanor. Ability to maintain high-level of confidentiality. High attention to detail and follow-up skills. Self-motivated, solution focused. Ability to correspond with the public tactfully and effectively and staff. Ability to work independently with general direction. Ability to establish and maintain a comprehensive record-keeping system and office procedures. Ability to meet all deadlines with excellent decision-making skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Data Analyst
Cass Information Systems
04.2023 - Current
- Ensuring our client's billing information is accurate with vendors to ensure invoices are mailed to appropriate address via telephone call, fax, vendor portal, or email
- Confirm payment details with vendors
- Verify and updating billing information (e-bills/paper billing, ACH etc.)
- Verifying and updating payment sources when needed
- Collecting missing invoices from vendors
- Checking for outstanding invoices, shut-offs or disconnecting status
- Submit request for bill payments of outstanding invoices
- Online research for vendor contact information.
- Creates status and summary reports for account representatives and clients.
- Remote
Virtual Assistant
Independent Contractor
01.2014 - Current
- Provides online research, administrative services and data entry as well as personal assistance to various companies and individuals world-wide
Customer Service Rep
Roto Rooter Plumbing
12.2012 - 12.2013
- Interacting with customers in a call center environment, scheduling appointments
Call Center Coordinator /Customer Service
Cantata Adult Life Services
05.2011 - 11.2012
- Complex administrative assignments, implementing new agency CRM program system, working closely with IS dept
- In uploading agency's new and existing residential/potential customer data, record keeping, sales support, maintaining and tracking agency weekly traffic reports, generating outgoing letters, online class registration, billing/invoicing, sales supply management, assisting sales staff with customer related issues
Executive Assistant
Jane Addams H.S.
11.2007 - 06.2009
- Established and managed the executive's physical office including hard copy files, maintained office and telephone equipment, conducted internet research of special projects, scheduled organized and communicated all meetings related to or called by the principal, scheduled, attended and transcribed minutes for school board meetings
- Acted as liaison between the principal, staff, executives and vendors to ensure adherence to timelines, monthly reports, project completion and problem solving, administered human resource activities for the principal's direct reports, including staff vacation, time-off reports and updating teachers licensing /certificates and educational documents, routed documents for approval and signature, independently worked on complex assignments, worked with and maintained all confidential files, maintained and distributed petty cash, initiated and reviewed background/fingerprinting for staff, and maintenance, supervised maintenance staff
Division Manager's Admin. Asst.
Catholic Charities
09.2001 - 12.2005
- Conference Call set-up, scheduled and transcribed minutes for advisory board and directors' meetings, ordered office supplies, maintained petty cash, data entry (typed letters, memos, reports, flyers, brochures, organization chart), created and maintained statistical reports, staff payroll distribution, prepared and distributed monthly reports, provided discreet secretarial for the Division Manager
Education
No Degree - Business Administration
Harold Washington College
Chicago, ILSkills
- Analytical problem solving
- Google analytics
- Report writing
- Flexible schedule
- Strong work ethic
- Attention to detail
- Clear and concise communication
- MS Excel
Certification
- High School Diploma
- Sawyer Secretarial School
Timeline
Data Analyst
Cass Information Systems
04.2023 - Current
Virtual Assistant
Independent Contractor
01.2014 - Current
Customer Service Rep
Roto Rooter Plumbing
12.2012 - 12.2013
Call Center Coordinator /Customer Service
Cantata Adult Life Services
05.2011 - 11.2012
Executive Assistant
Jane Addams H.S.
11.2007 - 06.2009
Division Manager's Admin. Asst.
Catholic Charities
09.2001 - 12.2005
No Degree - Business Administration
Harold Washington College
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