Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Summer Walton

Chicago

Summary

Dynamic Senior Account Specialist at Discover Card with a proven track record in complex problem-solving and effective communication. Skilled in risk assessment and customer relationship management, I excel in navigating computerized systems to enhance customer satisfaction and resolve issues efficiently. Committed to delivering exceptional service and fostering positive customer experiences.

Overview

8
8
years of professional experience

Work History

Senior Account Specialist

Discover Card
Chicago
11.2022 - Current
  • Responsible for handling complex customer service inquiries and problems via telephone, digital, or chat channels through effective communication and problem-solving skills.
  • Navigates a computerized system for responding to and troubleshooting customer questions.
  • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
  • Handles complex customer service inquiries and problems via telephone, digital, or chat channels.
  • Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries.
  • Uses discretionary authority to satisfy the customer within reasonable limits, including, but not limited to, adjustments, credit limit increases, and complex solutions.

Amazon Warehouse Associate

Amazon
Chicago
01.2022 - 11.2022
  • Scan and organize packages into bags correctly for delivery drivers.
  • Label packages with tags to ensure they are placed in the correct bags.
    Follow all safety protocols.
  • Loading and unloading packages from delivery vehicles according to company guidelines.
  • Communicate with dispatchers about deliveries before leaving the warehouse.
    Stay active, work independently, and motivated while delivering.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Operated equipment and machinery according to safety guidelines.

Deli Clerk

Marianos
Chicago
03.2021 - 12.2021
  • Greet customers and help them in selecting deli products.
  • Answer questions about the products.
  • Documented and entered special orders for event catering and party trays.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Slice meat and cheese while also making salads, food prep with pre-made salads, sandwiches, and pre-packed meat and cheese.
  • Regularly clean and restock display cases.
  • Monitor inventory, ensure deli fridges are kept stocked, accurately weigh products, and record prices
  • Prepared all food orders according to customer specifications.
  • Rotated product on shelves to ensure freshness.
  • Informed customers of deli specials to increase profits.

Team Member

Five Guys
Chicago
04.2017 - 02.2021
  • Operated cash register to process customer payments accurately and efficiently.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Regularly checked inventory levels for restocking needs.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Provided excellent customer service by greeting customers, taking orders, and answering questions.
  • Checked expiration dates on products prior to stocking shelves or serving customers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Cleaned kitchen equipment and surfaces, including grills, fryers, ovens and other cooking equipment.

Education

High School Diploma -

Hyde Park Highschool
Chicago, IL
06-2019

Skills

  • Customer service
  • Complex problem solving
  • Risk assessment
  • Computer navigation
  • Customer relationship management
  • Effective communication
  • Conflict resolution
  • Issue investigations

Languages

English
Professional

Timeline

Senior Account Specialist

Discover Card
11.2022 - Current

Amazon Warehouse Associate

Amazon
01.2022 - 11.2022

Deli Clerk

Marianos
03.2021 - 12.2021

Team Member

Five Guys
04.2017 - 02.2021

High School Diploma -

Hyde Park Highschool

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Summer Walton