Summer Lester
Peoria
Summary
Dynamic licensed cosmetologist with a proven track record at Great Clips Salon, excelling in personalized haircuts and exceptional customer service. Skilled in scheduling appointments and fostering strong client relationships, I leverage active listening and attention to detail to enhance client satisfaction and retention. Committed to maintaining a hygienic environment and staying updated on industry trends.
Skilled in professional phone communication with the ability to actively listen, build rapport, and persuasively present products and services. Experienced in handling objections, negotiating, and closing sales while consistently meeting or exceeding performance targets. Proficient in data entry, and call tracking to ensure accurate records and efficient follow-up. Adept at upselling, cross-selling, and generating qualified leads while maintaining a customer-focused approach. Highly resilient and goal-driven with strong time management, problem-solving, and adaptability skills.
Overview
13
13
years of professional experience
Work History
Cosmotologist
Great Clips Salon
12.2024 - Current
- Provided personalized haircuts and styling services tailored to client preferences.
- Maintained cleanliness and organization of salon tools and workstations.
- Assisted clients with product selection, enhancing overall service experience.
- Trained new staff on salon practices, promoting teamwork and consistency in service delivery.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Cosmotologist
Self Employed Services
10.2019 - 12.2024
- Executed color treatments and chemical services following safety protocols.
- Developed strong client relationships, contributing to repeat business opportunities.
- Stayed updated on industry trends and techniques to enhance service offerings.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Analyzed client needs to recommend suitable financial products and services, enhancing satisfaction and retention.
Credit Specialist/Telemarketing
DM Services
01.2013 - 04.2013
- Analyzed credit applications to determine approval eligibility and risk factors.
- Developed and maintained strong relationships with clients to facilitate timely payments.
- Monitored account status, identifying discrepancies and resolving issues efficiently.
- Collaborated with collection teams to implement effective recovery strategies for delinquent accounts.
Education
High School Diploma -
West Carroll High
Savanna, IL05.2014
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Men and women haircuts
- Customer service
- Email and telephone etiquette
- Inbound and outbound calls
- Negotiation and persuasion
- Data entry
- Attention to detail
- Outbound calling
- Scripted calls
- Documentation and reporting
Timeline
Cosmotologist
Great Clips Salon
12.2024 - Current
Cosmotologist
Self Employed Services
10.2019 - 12.2024
Credit Specialist/Telemarketing
DM Services
01.2013 - 04.2013
High School Diploma -
West Carroll High