Summer Jodeh
Bridgeview
Summary
Driven Retail Sales Manager with proven experience in maximizing sales, improving customer satisfaction, and driving operational improvements. Possess strong leadership skills, coupled with the ability to train and motivate staff to exceed targets. Have consistently made significant impacts in previous roles through strategic planning and execution of effective sales and marketing campaigns.
Overview
7
7
years of professional experience
Work History
Retail Sales Manager
H&M Hennes & Mauritz
Chicago Ridge
05.2021 - Current
- Maintained a clean work environment to promote safety standards.
- Monitored employee performance and provided feedback to improve productivity.
- Collaborated with team members to develop creative solutions for challenges.
- Planned promotional events such as in-store discounts or special offers.
- Developed plans for increasing customer loyalty programs.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Retail Sales Manager
Kohl's
Chicago Ridge
01.2019 - 05.2021
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Developed plans for increasing customer loyalty programs.
- Coordinated with other departments within the organization.
- Monitored employee performance and provided feedback to improve productivity.
- Collaborated with team members to develop creative solutions for challenges.
Retail Sales Associate
Bath & Body Works
Chicago Ridge
10.2018 - 05.2020
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Demonstrated product features to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Stocked shelves with merchandise according to company standards.
- Assisted customers with finding the right product for their needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School Diploma -
Moraine Valley Community College
Palos Hills, ILSkills
- Customer service
- Team building
- Employee training
- Sales forecasting
- Visual merchandising
- Time management
- Cash handling
- Effective communication
- Problem solving
- Customer engagement
- Retail operations
- Sales team leadership
- Strategic planning
- Decision-making
- Store opening and closing
- Team supervision
- Coaching and mentoring
- Problem-solving abilities
- Teamwork and collaboration
- Team motivation
Languages
Arabic
Limited
Timeline
Retail Sales Manager
H&M Hennes & Mauritz
05.2021 - Current
Retail Sales Manager
Kohl's
01.2019 - 05.2021
Retail Sales Associate
Bath & Body Works
10.2018 - 05.2020
High School Diploma -
Moraine Valley Community College