Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sultan Mamoon

Phlebotomist
Skokie

Summary

Dynamic customer service professional with a proven track record at Walgreens Boots Alliance Inc., excelling in problem resolution and team collaboration. Skilled in venipuncture and data entry, I enhanced customer satisfaction and loyalty through empathetic communication and efficient issue resolution, contributing to improved service metrics and team productivity.

Overview

3
3
years of professional experience
1
1
Certification
1
1
Language

Work History

Customer Service Associate

Walgreens Boots Alliance Inc.
07.2022 - Current
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Increased team productivity with effective communication and coordination of tasks.

Phlebotomist

Chicago School of Phlebotomy
04.2025 - 05.2025
  • Performed approximately 20 supervised blood draws.
  • Learned proper venipuncture techniques and site selection.
  • Practiced patient identification and communication protocols.
  • Applied aseptic techniques to prevent contamination.
  • Studied and followed the correct order of draw for blood collection tubes.
  • Used various equipment, including evacuated tubes, butterfly needles, and syringes.
  • Ensured accurate labeling, handling, and transportation of specimens.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Gained foundational knowledge of phlebotomy theory and best practices.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.

COVID-19 Data Entry Staff Member

Ntl Laboratory
01.2022 - 02.2022
  • Optimized resource allocation during pandemic response efforts with accurate record maintenance for vital supplies such as PPE inventory.
  • Expedited processing times for test results with quick, efficient, and precise data entry techniques.
  • Supported informed decision-making by organizing and updating comprehensive databases with relevant information.
  • Implemented new protocols in accordance with evolving guidelines from local health authorities, ensuring compliance at all times.
  • Utilized advanced Excel functions to create user-friendly spreadsheets that facilitated easy access to crucial data for decisionmakers.
  • Supported the creation of accurate and timely reports by entering, analyzing, and auditing COVID-19 data as per project requirements.

Education

Bachelor of Science - Biology

University of Illinois At Chicago
Chicago, IL
05.2001 -

Skills

Clerical support

Problem resolution

Team collaboration

Customer service

Patient care

Venipuncture

Order of draw

Specimen handling

Quality control

Patient support

Quality control guidelines

Data entry

Certification

Certified Phlebotomist From the Chicago School of Phlebotomy

Timeline

Phlebotomist

Chicago School of Phlebotomy
04.2025 - 05.2025

Certified Phlebotomist From the Chicago School of Phlebotomy

04-2025

Customer Service Associate

Walgreens Boots Alliance Inc.
07.2022 - Current

COVID-19 Data Entry Staff Member

Ntl Laboratory
01.2022 - 02.2022

Bachelor of Science - Biology

University of Illinois At Chicago
05.2001 -

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