Sultan Ibrahim
748 E 5th Ct
Summary
Dynamic customer service professional with experience at Marriott Hotel and Men's Wearhouse. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in managing key handling and maintaining accurate records, while fostering team collaboration. Committed to delivering exceptional service and ensuring a seamless customer or/and individual experience.
Overview
4
4
years of professional experience
Work History
Valet
Marriot Hotel
12.2021 - 02.2023
- Coordinated vehicle arrivals and departures, ensuring efficient traffic flow and customer satisfaction.
- Managed key handling process, safeguarding vehicles and customer property during parking operations.
- Assisted customers with luggage and inquiries, enhancing overall guest experience and service quality.
- Conducted regular inspections of parked vehicles to maintain cleanliness and security standards.
Customer Service Representative
Men's Wearhouse
04.2019 - 05.2021
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM system to enhance service quality.
- Collaborated with team members to improve product knowledge and provide exceptional service.
- Assisted customers with garment selections, fittings, and alterations to ensure satisfaction.
Education
Bachelor of Science - Engineering
Illinois State University
Normal, Illinois, IL05-2027
High School Diploma -
Niles North High School
Skokie, IL05-2021
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Problem-solving
- Team collaboration
- Team player mentality
Languages
English
Full Professional
yoruba
Full Professional
Arabic
Limited Working
Timeline
Valet
Marriot Hotel
12.2021 - 02.2023
Customer Service Representative
Men's Wearhouse
04.2019 - 05.2021
Bachelor of Science - Engineering
Illinois State University
High School Diploma -
Niles North High School