Sukhjit Rsaouda
Chicago
Summary
Dynamic Market Research Analyst with a proven track record at Drift Net, adept in data analysis and cross-functional collaboration. Excelled in identifying growth opportunities and refining marketing strategies, significantly enhancing market positioning. Skilled in Excel and fostering team morale, I bring strategic insights and a commitment to quality, driving actionable recommendations and process improvements.
Overview
4
4
years of professional experience
Work History
Market Research Analyst
Drift Net
Chicago
08.2023 - 01.2025
- Analyzed market trends and consumer data to identify new growth opportunities
- Developed and maintained a comprehensive tracking system for grants and billing
- Collaborated with cross-functional teams to refine marketing strategies, resulting in a significant increase in booked calls
- Conducted ongoing research into industry trends and consumer behavior to provide actionable insights, improving market positioning
- Performed competitor analysis, identifying strengths and weaknesses to guide strategic planning and market entry efforts
- Presented research findings to senior management, translating complex data into clear, actionable recommendations
- Organized DEI events, company bonding activities, and other initiatives to enhance team morale
- Maintained company social media presence, boosting brand awareness
Sales Analyst
Zendesk
San Francisco
12.2021 - 06.2023
- Standardized reporting processes across teams, enhancing collaboration and KPI tracking
- Provided detailed reports to support forecast analysis and ad-hoc business needs
- Conducted both primary and secondary research to gain insights into customer behavior and needs
- Generated reports for third-party events, enriching the event experience with targeted insights
- Tracked key performance indicators (KPIs) to measure the success of marketing campaigns
- Identified and targeted effective marketing channels and customer segments to optimize campaign performance
- Supported new business development by enriching account profiles and expanding the customer base
- Developed strategic insights for Sales and Marketing teams, utilizing market trend research
Quality Management Analyst
Epic
Verona
10.2020 - 09.2021
- Analyzed data to identify opportunities for improvement within the quality management system
- Documented comprehensive test cases to ensure full test coverage and accuracy
- Conducted hands-on testing of iOS and Android apps (MyChart), ensuring functionality and user satisfaction
- Analyzed and interpreted trends and patterns in data to drive quality improvements
- Executed audits and quality checks to ensure compliance with standards before shipment
- Compiled and presented critical quality data to management, summarizing trends and addressing product issues
- Investigated customer complaints, offering actionable insights for resolution and process enhancement
- Collected statistical data to support quality-driven decision-making and process improvement initiatives
- Recommended corrective and preventive actions to mitigate recurring quality issues
Education
Master's of Science - Health Informatics
Indiana University-Purdue University
Indianapolis, IN05.2020
Bachelor's of Science - Information Management
Indiana University-Purdue University
Indianapolis, IN05.2019
Skills
- Data Analysis
- Market & Consumer Insight
- Primary and Secondary Research
- Quantitative and Qualitative Research Methods
- Competitor Analysis
- Strategic Planning
- Quality Management Systems (QMS)
- IOS/Android App Testing
- Usability
- Customer Onboarding
- Customer Success
- CRM Systems
- Cross-functional Collaboration
- Technical Skills
- Excel
- SQL
- Data Visualization
- Survey design
Timeline
Market Research Analyst
Drift Net
08.2023 - 01.2025
Sales Analyst
Zendesk
12.2021 - 06.2023
Quality Management Analyst
Epic
10.2020 - 09.2021
Master's of Science - Health Informatics
Indiana University-Purdue University
Bachelor's of Science - Information Management
Indiana University-Purdue University
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