Results-driven individual with a background in customer service and pharmacy. Known for efficient problem resolution and diligent attention to detail, ready to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Customer Service Represenative
Wilmette
12.2023 - Current
Assisted customers with inquiries and provided product information effectively.
Resolved customer complaints promptly and efficiently.
Answered customer inquiries and provided accurate information regarding products and services.
Processed orders and managed returns accurately and efficiently.
Managed time effectively while multitasking between multiple customers.
Pharmacy Technician
Pharmacy Tech
Wilmette
01.2023 - 06.2023
Assisted pharmacists in preparing and dispensing medications to patients.
Provided customer service to patients by answering questions about medications and health-related topics.
Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Ordered, labeled, and counted stock of medications, and entered inventory data into the computer.
Processed prescription orders and verified information for accuracy and completeness.
Organized work areas so that everything was easily accessible when needed.
Education
Associate of Arts - Biology
Oakton Community College
Des Plaines, IL
04-2025
High School Diploma -
Niles West High School
Skokie, IL
03-2023
Bachelor of Science - Neuroscience
Loyola University of Chicago
Chicago, IL
Skills
Customer service
Problem resolution
Attention to detail
Time management
Team collaboration
Data entry
Stock management
Effective communication
Languages
Urdu
Native/ Bilingual
Spanish
Elementary
Certification
foundations of project management. https://coursera.org/share/8fcbbc5a31111f46e7e909ff68d1a23e