Sue Fiegenbaum
Alton
Summary
Professional in dental office management, bringing over 30 years of experience in dental office employment. Known for ensuring smooth administrative functions and enhancing patient care services. Reliable team player with commitment to achieving results and adapting to evolving needs. Proficient in scheduling, patient relations, and office administration. Experienced in insurance claims submission and fee negotiation.
Overview
13
13
years of professional experience
Work History
Dental Office Manager
Dr. Joy Bedwell DMD
08.2019 - Current
- Streamlined patient scheduling, enhancing workflow efficiency and reducing appointment gaps.
- Managed billing processes, ensuring accuracy and timely submissions to insurance providers.
- Oversaw front office operations, maintaining a welcoming environment for patients and staff.
- Trained and mentored new administrative staff, fostering a collaborative team culture.
- Coordinated dental supply inventory, optimizing procurement processes and reducing costs.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Call Center Representative
SSM Healthcare
05.2016 - 05.2019
- Managed high-volume inbound calls, ensuring timely resolution of customer inquiries.
- Utilized CRM software to document interactions and track case progress effectively.
- Implemented process improvements that enhanced customer satisfaction ratings significantly.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Dental Office Manager
Maryland Heights Dental
12.2012 - 04.2016
- Oversaw daily office operations, ensuring smooth workflow and exceptional patient experiences.
- Managed appointment scheduling and patient records using dental practice management software.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Education
High School Diploma -
Alton High School
Alton, ILSkills
- Treatment Planning
- Dental software proficiency
- Schedule management
- Insurance billing
- Dental office management
- Patient scheduling
- Patient relations
- Customer service
- Negotiation and conflict resolution
Timeline
Dental Office Manager
Dr. Joy Bedwell DMD
08.2019 - Current
Call Center Representative
SSM Healthcare
05.2016 - 05.2019
Dental Office Manager
Maryland Heights Dental
12.2012 - 04.2016
High School Diploma -
Alton High School
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