Subreen Mohamad
Chicago Ridge
Summary
Organized and efficient front desk receptionist with expertise in client relationship management and appointment scheduling. Known for exceptional attention to detail and problem-solving abilities, ensuring a positive experience for all clients.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Help At Home Health Care
Oak Lawn
04.2024 - Current
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments and coordinated services for clients efficiently.
- Ensured confidentiality of patient records while maintaining accuracy and compliance.
- Delivered timely information on health care services to clients and families.
- Took messages and ensured timely delivery to the relevant staff.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Coordinated incoming and outgoing mail, courier services, and faxes to support efficient office operations.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Managed company calendar and scheduled events.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Cashier
petes fresh market
Bridgeview
10.2018 - 02.2022
- Processed customer transactions with speed and accuracy to enhance checkout experience.
- Handled cash, credit, and digital payments accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Delivered exceptional customer service to create positive shopping experiences.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints in a professional manner.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness and organization of the checkout area.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed inventory levels by restocking shelves regularly.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Personalized service for each customer to enhance satisfaction and loyalty.
Education
Associate of Science - CNA
Moraine Valley Community College
Palos Hills, IL08-2021
Skills
- Multi-line phone management
- Appointment scheduling
- Patient record management
- Client confidentiality
- Reservation system input
- Customer relationship management
- Cash handling
- Service coordination
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Email correspondence
- Initiative-taking
- Confidentiality handling
- Customer assistance and interaction
- Multitasking and organization
- Customer service
- Scheduling appointments
- Phone etiquette
- Listening skills
Languages
Arabic
Full Professional
Timeline
Front Desk Receptionist
Help At Home Health Care
04.2024 - Current
Cashier
petes fresh market
10.2018 - 02.2022
Associate of Science - CNA
Moraine Valley Community College