Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stormie Murray

Mulberry Grove

Summary

Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.

Overview

7
7
years of professional experience

Work History

Bank Teller

FNB Community Bank
Vandalia
09.2024 - Current
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Entered transactions into computer and issued customer receipts.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Verified amounts and integrity of every check or funds transfer.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Maintained confidentiality of bank records and client information.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Reconciled cash and checks against computer records at end of shift.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Responded and assisted customers with account inquiries and updates.
  • Built and maintained client relationships through quality, personalized interactions.
  • Trained employees on cash drawer operation.
  • Adhered to financial services security and audit procedures.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Identified transaction errors when debits and credits did not balance.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Directed specific questions to appropriate branch personnel.
  • Performed special services for customers, ordering bank cards and checks.
  • Reported daily averages and shortages to operations department.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Explained bank services, financial products and applicable fees to customers.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Transmitted orders to supply cash to meet daily needs.
  • Provided assistance to other tellers during peak business hours as needed.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.

Store Manager

Casey's
Mulberry Grove
03.2019 - 09.2025
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Established customer service standards and monitored staff compliance.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer complaints in a timely manner.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Developed strategies to maximize sales and profitability.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Recruited, trained and supervised new employees.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored inventory levels and placed orders to restock shelves.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Formed and sustained strategic relationships with clients.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Ensured compliance with safety regulations and company policies.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Performed regular price checks to ensure competitive pricing.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Maintained accurate records of employee performance reviews.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Managed daily banking activities such as deposits and withdrawals.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored employee performance and identified performance gaps for corrective action.

Education

Associate of Applied Science - Business Technologies

South West Area Vo-Tech
Bethany MO
01-1993

Skills

  • Transaction processing
  • Cash handling
  • Customer service
  • Fraud detection
  • Regulatory compliance
  • Data entry
  • Conflict resolution
  • Problem solving
  • Staff training
  • Night and safe deposit procedures
  • Customer relationship development
  • Listening and comprehension
  • Professionalism and courtesy

References

References available upon request.

Timeline

Bank Teller

FNB Community Bank
09.2024 - Current

Store Manager

Casey's
03.2019 - 09.2025

Associate of Applied Science - Business Technologies

South West Area Vo-Tech

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Stormie Murray