Stewart Simons
DeKalb
Summary
Experienced leader who guides and executes daily operations, solves problems, and organizes teams through high-speed, multi-tasking environments daily. Motivated, reliable, organized, and always eager to learn.
Overview
8
8
years of professional experience
Work History
Shift Manager
Walgreens
08.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Customer Service Representative
Walgreens
09.2022 - Current
- Specializes in the photo department: printing photos, posters, banners, and assembling canvases, framed canvases, ornaments, photobooks, woodblock prints, calenders, mousepads, puzzles, etc.
- Receiving rolls of film from customers and packaging them to be sent out and developed
- Taking passport photos
- Taking phone calls and providing customers with assistance and answers to all questions
- Manning the photo register and providing exceptional customer service including returns, reprints, Western Union transactions, and guiding customers through the photo-printing kiosks
- Unloading trucks and stocking, facing, and cleaning grocery aisles, keeping grocery carts orderly and clean
- Managing inventory by updating counts as needed and removing near-expired product from shelves
- Gathering, filling and packaging same-day orders in a timely manner, alongside photo department duties
- Receiving and sending FedEx packages, as well as performing daily FedEx inventory scans
Customer Service Representative
Circle K Gas Station
01.2022 - 09.2022
- Manning cash register and providing customer service
- Maintaining store cleanliness by mopping floors, sweeping counters, cleaning bathrooms, and taking out garbage
- Preparing and rotating hot food
- Restocking cups, lids, straws, cigarettes, and inventory
Warehouse Worker
Walmart
09.2020 - 07.2021
- Unloading trucks by neatly stacking inventory on pallettes
- Moving palettes with pallette jacks onto the sales floor and back into the trucks
- Stocking the grocery aisle, fronting and facing shelves
Customer Service Representative
Speedway Gas Station
01.2018 - 12.2019
- Manning cash register and providing customer service
- Prepping store for morning shift: fronting and facing shelves and coolers, wiping down aisles and taking out garbage
- Processed large gas transactions for truckers
- Cooked and prepared hot sandwiches, burgers, ribs, etc.
Education
Associate of Arts - Fine Arts
Waubonsee Community College
05-2020
Skills
- Customer Service Focus
- Employee Training
- Inventory Management
- Order Fulfillment
- Multi-Task Management
- Cash Handling
- Telephone and Call Training
- Decision Making
- Handling customer complaints
- Opening and closing procedures
Timeline
Shift Manager
Walgreens
08.2024 - Current
Customer Service Representative
Walgreens
09.2022 - Current
Customer Service Representative
Circle K Gas Station
01.2022 - 09.2022
Warehouse Worker
Walmart
09.2020 - 07.2021
Customer Service Representative
Speedway Gas Station
01.2018 - 12.2019
Associate of Arts - Fine Arts
Waubonsee Community College
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