Information Technician Specialist
United States Army Reserve
02.2023 - Current
- Hold active secret clearance
- Administered IT systems ensuring operational readiness and effective communication within military units.
- Provided technical support, troubleshooting hardware and software issues for personnel across various locations.
- Performed root cause analysis on recurring technical issues for long-term problem resolution and prevention measures.
- Reduced downtime during system maintenance periods by utilizing effective scheduling and communication strategies.
- Mentored junior technicians, fostering skill development and promoting best practices in IT support functions.
- Developed training materials to enhance user proficiency in new technologies and software applications.