Steven Word
Springfield
Summary
I am currently a student at University of Illinois, Springfield, majoring in Communication.
At my most recent job as a sales associate at Dollar General, I was known for my friendliness, my customer focus, and my ability to organize product and have attention to detail. I also developed my skills to work quickly, and actively worked to improve areas where I was adequate, but not exceptional.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dollar General
03.2024 - 05.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Companion Caregiver
Not Applicable
11.2019 - 06.2023
- Assisted my elderly grandmother with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in grandmother's health to family and doctors.
- Cleaned house, managed laundry, and assisted in completion of weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support my grandmother's nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Kept track of of my grandmother's medications and assisted in keeping her information up to date.
Education
No Degree - Communications.
University of Illinois Springfield
Springfield, IL05-2029
Skills
- Friendly and outgoing
- Dining area maintenance
- Cash register operation
- Listening skills
- Cash handling
- Money handling
- Merchandise display
- Reliable and punctual
- Hospitality and accommodation
- Written and oral communication skills
- Conflict resolution
- Retail loss prevention
Timeline
Sales Associate
Dollar General
03.2024 - 05.2025
Companion Caregiver
Not Applicable
11.2019 - 06.2023
No Degree - Communications.
University of Illinois Springfield
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