Steven Turnquist
Fulton,IL
Summary
Dynamic customer service professional with a proven track record at MercyOne, excelling in problem-solving and customer education. Skilled in retail sales and inventory management, I consistently enhance customer experiences through empathy and personalized assistance, while ensuring satisfaction and loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Technician II
MercyOne
01.2011 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Carpetland USA
Flooring Sales Representative
02.2010 - 01.2011
- Retail sales of residential flooring products and services.
- Design and estimate flooring needs for retail clients
- Organized and detail-oriented with a strong work ethic.
Maximo Clerk
Temp Associates
06.2009 - 01.2010
- Assist in design of Clinton Co-Generation Plant Maximo software Hierarchy
- Input of standard and capital spare inventory
- Completed contract 4 months before expected completion
Flooring Specialist
The Home Depot
01.2002 - 06.2009
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Discussed pricing, additional charges, and payment plans during sales process.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA1984
Certification - Audio Production / Engineering
Vintage School For The Recording Arts
Phoenix, AZ1987
Skills
- Customer service
- Customer education
- Retail and Commercial sales
- POS system operation
- Patience and empathy
- Supporting medical patients
- Computer skills
- Inventory management
Certification
Acorn Stairlift certified technician
Oxygen Trans-fill certified trainer
Golden Technologies certified lift chair technician
Timeline
Customer Service Technician II
MercyOne
01.2011 - Current
Carpetland USA
Flooring Sales Representative
02.2010 - 01.2011
Maximo Clerk
Temp Associates
06.2009 - 01.2010
Flooring Specialist
The Home Depot
01.2002 - 06.2009
High School Diploma -
Dubuque Senior High School
Certification - Audio Production / Engineering
Vintage School For The Recording Arts
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