Steven Thomas
Streamwood
Summary
Motivated individual with a solid background in customer service and technical support, eager to transition into an office environment to gain valuable work experience. Currently pursuing certifications in network and computer support to pursue a career in IT Helpdesk. Possessing strong customer service skills and technical expertise, confident in providing efficient and effective technical support to users in need.
Overview
3
3
years of professional experience
Work History
Student Lab Aide
Harper College
06.2022 - Current
- Provide front-line customer service to students and faculty, assisting with computer issues and responding to inquiries
- Document significant issues for escalation to appropriate departments
- Maintain lab cleanliness and ensure proper functionality of computers and equipment
- Stock printers and oversee supply availability
- Prepare and submit end-of-shift reports to ensure seamless operations
- Data-entry involving how many people used the lab and issues that occurred
Education
Certificate - Network Support Technician
Harper College
Palatine, IL12.2024
Certificate - Computer Support Technician
Harper College
Palatine, IL12.2024
High School Diploma -
William Fremd High School
Palatine, IL05.2020
Skills
- Customer service and interpersonal communication
- Computer troubleshooting and technical support
- Documentation and report preparation
- Attention to detail and organizational skills
- Data entry
Timeline
Student Lab Aide
Harper College
06.2022 - Current
Certificate - Computer Support Technician
Harper College
High School Diploma -
William Fremd High School
Certificate - Network Support Technician
Harper College
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