Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Steven Salley

Chicago

Summary

Experienced restaurant server with over 18 years in the industry, consistently delivering top-notch service. Versatile background includes fine dining and high-volume establishments. Known for being a fast, pleasant, and efficient team member who goes above and beyond to ensure satisfaction for both colleagues and patrons.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Server

Gibsons Restaurant Group
09.2024 - Current
  • Delivered high-end, personalized service in a fast-paced, fine dining environment, ensuring exceptional guest experiences in alignment with Gibsons Restaurant Group standards.
  • Expertly guided guests through premium steak, seafood, and wine selections, leveraging in-depth menu knowledge to enhance guest satisfaction and drive higher ticket averages.
  • Coordinated multi-course dining experiences with timing precision, collaborating closely with kitchen and bar staff to ensure seamless service.
  • Maintained detailed knowledge of rotating specials, seasonal offerings, and wine pairings to provide informed recommendations and upsell effectively.
  • Managed high-volume tables with poise during peak hours, consistently exceeding sales goals while maintaining a polished, professional demeanor.
  • Resolved guest concerns promptly and tactfully, contributing to positive online reviews and repeat clientele.

Server/Bartender

Gioia
06.2021 - 09.2024
  • Serviced guests with food and beverage requests in a timely, professional, and friendly manner.
  • Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible.
  • Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.

Server/Manager

The Gage
09.2014 - 05.2021
  • Consistently provided professional, friendly and engaging service.
  • Guided guest through menus demonstrating thorough knowledge of the food, beverage and ingredients.
  • Carefully interviewed, selected, trained and supervised staff.
  • Strategically developed effective marketing plans to increase sales and profits while managing cost.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Server

Carmine's
05.2009 - 09.2014
  • Skillfully promoted items on the beverage list and restaurant specials.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Addressed diners complaints with kitchen staff and served replacement menu items promptly.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guest.

Server

Osteria Via
06.2006 - 02.2009
  • Consistently provided professional, friendly and engaging service.
  • Displayed enthusiasm and knowledge about the restaurant`s menu and products.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.

Education

Associate of Arts - General Studies

Wilbur Wright College
Chicago
06-2008

Skills

  • Time management
  • Restaurant management
  • Leadership
  • Guest relations
  • Private dinning experience
  • POS
  • Organized and efficient server
  • Thrives in fast paced environments
  • Courteous, professional demeanor
  • Guest Relations professional
  • Top-tier, full-service dining background
  • Flexible schedule capability
  • Committed team player
  • ServSafe certified

Certification

ServSafe Food Handler Certification, 12/01/23, 12/01/25

Timeline

Server

Gibsons Restaurant Group
09.2024 - Current

Server/Bartender

Gioia
06.2021 - 09.2024

Server/Manager

The Gage
09.2014 - 05.2021

Server

Carmine's
05.2009 - 09.2014

Server

Osteria Via
06.2006 - 02.2009

Associate of Arts - General Studies

Wilbur Wright College

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