Steven Polus
Chicago
Summary
Dynamic Senior Account Executive with a proven track record at ABIC Information Technology & Services, excelling in client relationship management and team collaboration. Achieved significant client satisfaction improvements through tailored onboarding processes and effective communication. Skilled in CRM software and adept at identifying new business opportunities to drive growth.
Overview
8
8
years of professional experience
Work History
Senior Account Executive
ABIC Information Technology & Services
03.2023 - 05.2025
- Supported client onboarding processes to enhance customer experience and satisfaction.
- Assisted in managing client accounts, ensuring timely communication and responsiveness.
- Collaborated with sales teams to identify new business opportunities and client needs.
- Maintained detailed records of client interactions using CRM software for effective tracking.
- Developed strong relationships with clients through regular follow-ups and feedback collection.
District Training Manager
TCC Wireless LLC T-Mobile TPR
06.2022 - 03.2023
- Collaborated with management to assess training needs and align programs with organizational goals.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Retail Store Manager
TCC Wireless LLC T-Mobile TPR
02.2019 - 06.2021
- Led daily operations to enhance customer satisfaction and streamline processes.
- Trained and developed staff to improve team performance and service quality.
- Managed inventory control systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, inform decisions, and drive promotional efforts.
- Conducted regular performance evaluations to provide constructive feedback and support career growth.
Retail Assistant Manager
TCC Wireless LLC T-Mobile TPR
06.2018 - 02.2019
- Led team initiatives to enhance customer service and sales performance.
- Mentored staff to develop retail skills and product knowledge.
- Coordinated training sessions for new hires, ensuring seamless onboarding.
- Controlled store inventory and reviewed cash handling and operations reports.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
Mobile Sales Expert
Wireless Vision LLC T-Mobile TPR
10.2017 - 06.2018
- Developed tailored mobile sales strategies to enhance customer engagement and drive product adoption.
- Implemented best practices for customer relationship management, resulting in improved client satisfaction ratings.
- Negotiated contracts effectively, securing favorable terms for both the company and customers.
- Collaborated with team members to exceed monthly sales goals consistently.
- Increased customer satisfaction by providing personalized mobile solutions and product recommendations.
Mobile Expert
Best Buy
01.2017 - 10.2017
- Delivered expert advice on mobile device features and services to enhance customer satisfaction.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Education
Business Management
Oakton Community College
Des Plaines, IL06-2019
Niles West High School
Skokie, IL05-2017
Skills
- Client relationship management
- Relationship building
- Team collaboration
- Sales quota achievement
- Creative thinking
- Multitasking and organization
- Multi-Unit Management
Timeline
Senior Account Executive
ABIC Information Technology & Services
03.2023 - 05.2025
District Training Manager
TCC Wireless LLC T-Mobile TPR
06.2022 - 03.2023
Retail Store Manager
TCC Wireless LLC T-Mobile TPR
02.2019 - 06.2021
Retail Assistant Manager
TCC Wireless LLC T-Mobile TPR
06.2018 - 02.2019
Mobile Sales Expert
Wireless Vision LLC T-Mobile TPR
10.2017 - 06.2018
Mobile Expert
Best Buy
01.2017 - 10.2017
Business Management
Oakton Community College
Niles West High School
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