Summary
Overview
Work History
Education
Skills
Timeline
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Steven Plewa

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Summary

Talented Front End Supervisor experienced in training, coaching, and developing cashiers in checking out customers at store cash registers. Support front end retail team by checking prices, addressing complaints from customers, and maintaining front end area. Maintain customer service standards team-wide.

Overview

14
14
years of professional experience

Work History

Front End Manager

Jewel-osco
02.2022 - Current
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.

Assistant Front End Manager

Kroger
12.2010 - 02.2022
  • I current hold the position of backup to the front end
  • I work with hundreds of customers and associates daily
  • Everything and anything dealing with the front end I can do
  • Bagging, cart retrieval, checking, lottery, self checkout, cleanups, counting drawers, cashing checks, if it's done upfront I have done it
  • Assisted cashiers with providing credits or refunds to customers
  • Verified cashier compliance with directives and checked identifications of customers seeking to buy alcohol and tobacco products
  • Worked with cashiers to resolve money shortages, overages, and counterfeit bills
  • Delivered quality customer service and helped staff serve customers and provide good shopping experience
  • Managed store independently in absence of store manager or assistant manager
  • Observed interactions with customers and stepped in to facilitate customer service support for pricing questions, system errors, and complaint handling

Education

High School Diploma - General high school diploma

Auburn Mountainview high school
Auburn, Wa
06.2007

Skills

  • Retail
  • Customer Service

Timeline

Front End Manager

Jewel-osco
02.2022 - Current

Assistant Front End Manager

Kroger
12.2010 - 02.2022

High School Diploma - General high school diploma

Auburn Mountainview high school

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Steven Plewa